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Thread: Search not Working for one user, but working for others

  1. #1
    Join Date
    May 2012
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    Default Search not Working for one user, but working for others

    Hi all,

    I have a weird sittuation I would liek help troubleshooting. The search function is not working on the web interface for one of my users. You can eneter a search, but no matter what you type, it always comes back empty. I loged in to their account and verified this is the behavior.

    The strange thing is that the search is working fine for other users. Can someone help me figure out why this is happening and point me in the direction of solving it?



  2. #2
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Vannes, France
    Rep Power


    Did you re-index the account via the Admin UI? Do you see any errors in the log files for this user or any general errors?


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Join Date
    May 2012
    Rep Power



    The inbox has not been re-indexed to the best of my knowledge. When I grep the log for the username, all the entries seem normal. No errors or warnings.

    I'm also not seeing any other warnings in the log that look abnormal, but I am not an expert.

    Should I try re-indexing the inbox?
    Last edited by jrockdub; 05-14-2012 at 01:04 PM.

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