Results 1 to 2 of 2

Thread: Cannot Connect to Server Errors

  1. #1
    Join Date
    Jul 2007
    Posts
    227
    Rep Power
    8

    Default Cannot Connect to Server Errors

    7.1.4 on SLES11 SP1. We are starting to see a bunch of these while logged into the web UI:
    Cannot connect to server.

    --------------------------------------------------------------------------------

    method: MsgActionRequest
    msg: Cannot connect to server.
    code: EMPTY_RESPONSE

    This can occur while composing email on just sitting idle. I can't get to the server right now to look at the logs but when i do i will update this post. Any ideas as to what is going on?

    Seeing this in the mailbox.log:
    2012-05-15 00:04:04,688 INFO [ImapSSLServer-1457] [ip=99.43.176.xxx;] ProtocolHandler - I/O error while processing connection: java.net.SocketException: Connection reset
    2012-05-15 00:04:04,691 INFO [ImapSSLServer-1457] [ip=99.43.176.xxx;] imap - dropping connection for user name@example.com (server-initiated)
    2012-05-15 00:04:04,691 INFO [ImapSSLServer-1457] [] ProtocolHandler - Handler exiting normally
    Last edited by carnold; 05-15-2012 at 02:02 PM.

  2. #2
    Join Date
    May 2007
    Posts
    5
    Rep Power
    8

    Default Similar issue

    Hi There,

    I am using:

    Release 7.1.4_GA_2555.RHEL6_64_20120105094634 CentOSUNKNOWN_64 NETWORK edition.

    I am not sure if this is the same issue but I am seeing something similar. I have a user trying to connect via IMAP from a Mac. Today they stopped receiving mail all together via the Mac Mail client. Everything works fine when using Zimbra via the web interface, mail can be sent and received and I do not see any issues in the logs with connections.

    When I look at the logs in /opt/zimbra/log/mailbox.log I have the following errors:

    2012-06-05 11:50:11,624 ERROR [ImapSSLServer-227] [ip=XXX.XXX.XXX.XXX;] ProtocolHandler - Exception occurred while handling connection
    java.io.IOException: File /opt/zimbra/store/incoming/1338850493009-419.msg is empty.
    at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:211)
    at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess age.java:166)
    at com.zimbra.cs.imap.AppendMessage.store(AppendMessa ge.java:152)
    at com.zimbra.cs.imap.AppendMessage.storeContent(Appe ndMessage.java:140)
    at com.zimbra.cs.imap.ImapHandler.doAPPEND(ImapHandle r.java:2178)
    at com.zimbra.cs.imap.ImapHandler.executeRequest(Imap Handler.java:330)
    at com.zimbra.cs.imap.TcpImapHandler.processCommand(T cpImapHandler.java:111)
    at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:199)
    at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:140)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
    2012-06-05 11:50:11,624 INFO [ImapSSLServer-227] [ip=XXX.XXX.XXX.XXX;] imap - dropping connection for user user@example.net (server-initiated)
    2012-06-05 11:50:11,625 INFO [ImapSSLServer-227] [] ProtocolHandler - Handler exiting normally

    I have tested this from other Mac's and the issue is not present which suggest to me this is related only to the one account but I am lost on how to remedy this.

    I would also like to know if anyone has experienced or fixed this problem.

Similar Threads

  1. Outlook connector cannot connect to the Zimbra server
    By grafiky in forum Zimbra Connector for Outlook
    Replies: 11
    Last Post: 07-22-2013, 09:35 PM
  2. Replies: 3
    Last Post: 11-27-2012, 10:01 AM
  3. unable to connect to my zimbra server
    By hescominsoon in forum Error Reports
    Replies: 6
    Last Post: 06-11-2012, 01:21 PM
  4. My Zimbra server down ... please help :)
    By frankb in forum Administrators
    Replies: 2
    Last Post: 12-12-2007, 11:29 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •