I have an appliance that interacts with the users with a hash in the email body. I get an email from it, with an accept/reject links, that are mailto links, each generating an email reply with a long hash included in the body.
All the clients I tried, including gmail, thunderbird, blackberry, outlook and a few others work fine with this, but the zimbra web client cuts the hash short, rendering it useless.
Here's what the links look like in the message body:
So When I click the Approve button, I should get an email to firstname.lastname@example.org with subject "Approval By Mail of TAS00005T" and in the body I should see the following:
<a href=3D"mailto:email@example.com?subject=3DApproval%20=By%20Mail%20of%20TAS00005T&body=3DAction:%27Approve%27%0D%0ARemarks:%27=%27%0D%0A%0D%0A%0D%0ATravelID%0D%0AHashCode[fs1GGTCLz2FNS1ImL2BHRTBFjB9F=74NL9YnJJvV5bXDLYEtG9FvzRN7x1q93HvTIDUS2BMiZ4h9JA=3D=3D]" target=3D"_blank"=>
In Zimbra, this almost happens, except that the final "==]" in the hash code are gone
I'm not sure whether this mailto link is too long and Zimbra can't handle it or it decides to strip the final ==] for some reason, neither is seen happening on any other client, so I think this is a bug