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Thread: Searching Shared Contacts Problems

  1. #1
    Join Date
    Aug 2006
    Posts
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    Default Searching Shared Contacts Problems

    I have a user that gets an error any time they search personal and shared contacts. It only happens to this user. Zimbra 4.03 Open source

    Here is the error

    msg - system failure: java.lang.NullPointerException
    com.zimbra.cs.service.ServiceException: system failure: java.lang.NullPointerException
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:272)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.index.RemoteQueryOperation.doneWithS earchResults(RemoteQueryOperation.java:164)
    at com.zimbra.cs.index.UnionQueryOperation.doneWithSe archResults(UnionQueryOperation.java:151)
    at com.zimbra.cs.index.ZimbraQuery.doneWithQuery(Zimb raQuery.java:1795)
    at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java: 2750)
    at com.zimbra.cs.operation.SearchOperation.callback(S earchOperation.java:73)
    at com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
    at com.zimbra.cs.service.mail.Search.handle(Search.ja va:72)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    ... 21 more

    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver

    Thanks

  2. #2
    Join Date
    Sep 2005
    Posts
    93
    Rep Power
    10

    Default more information

    the shared folder part of their search isn't getting initialized..but i'm not sure why. We'll need to see the zimbra.log file in order to diagnose this.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  3. #3
    Join Date
    Aug 2006
    Posts
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    Default

    Here it is
    Attached Files Attached Files
    Last edited by chalkboy; 12-06-2006 at 12:34 PM.

  4. #4
    Join Date
    Sep 2005
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    Default

    unfortunately that looks like the wrong logfile -- it doesn't contain the NullPointerException you referenced. I'm guessing the log file rolled over since the last time the error occurred?

    --tim
    Bugzilla - Wiki - Downloads - Before posting... Search!

  5. #5
    Join Date
    Aug 2006
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    Default Log File

    Here it is
    Attached Files Attached Files

  6. #6
    Join Date
    Sep 2005
    Posts
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    Default

    (followed up in private messages)
    Bugzilla - Wiki - Downloads - Before posting... Search!

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