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Thread: ZImbra 7.2 IM Problem

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  1. #1
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    Default ZImbra 7.2 IM Problem

    good day,

    last night we have just migrated from version 5 to 7 and we have successfully migrated zimbra, our problem now is the frequent on and off of IM, and most of the time it comes with error "system failure: java.lang.IllegalArgumentException: Illegal JID" and sometimes IM buddy list is not loading.

    thanks
    Mark Lacambra
    ANTICIPATION does not get you to win
    It is how you react to the SITUATION

    Release 7.2.0_GA_2669.RHEL5_64_20120410001942 CentOS5_64 FOSS edition

  2. #2
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    Hi,

    or would it work if we install the IM version from zimbra5 into version 7 thanks
    ANTICIPATION does not get you to win
    It is how you react to the SITUATION

    Release 7.2.0_GA_2669.RHEL5_64_20120410001942 CentOS5_64 FOSS edition

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by thedoctor46 View Post
    or would it work if we install the IM version from zimbra5 into version 7 thanks
    No, it's not possible to do that and in any case the IM server is being removed (it is beta quality and really shouldn't be activated) from ZCS version 8 onwards.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
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    thanks phoenix, during our testing IM feature works like a charm, but when it was deployed at first it is going well, after several hours buddy list starts to play up and the error mentioned above is coming up, messages are not received, hope to fix this sooner cause our users are getting impatient and we are running out of reasons.lol...

    will try to restart zimbra service after office today and hope it goes well...

    will give feedback after

    thanks
    ANTICIPATION does not get you to win
    It is how you react to the SITUATION

    Release 7.2.0_GA_2669.RHEL5_64_20120410001942 CentOS5_64 FOSS edition

  5. #5
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    Hi,

    restarting the server did not do the job, some account's IM are working just fine but most of it are not working, buddy list suddenly gone, and worst messages are delayed by an hour or two, i have already stopped memcache service, is there any configurations that needs tweeking

    thanks...
    Mark Lacambra
    ANTICIPATION does not get you to win
    It is how you react to the SITUATION

    Release 7.2.0_GA_2669.RHEL5_64_20120410001942 CentOS5_64 FOSS edition

  6. #6
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    we are on testing of sparkweb to ingrate to our zimbra, and as per testing integration is ok but we are still not tested in a production server...
    ANTICIPATION does not get you to win
    It is how you react to the SITUATION

    Release 7.2.0_GA_2669.RHEL5_64_20120410001942 CentOS5_64 FOSS edition

  7. #7
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    Hi Mark,

    Try to restart the mailbox services/process, I think that may do the work.

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