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Thread: Cannot activate ZCSLicense

  1. #1
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    Default Cannot activate ZCSLicense

    Zimbra version: zimbra-core_7.1.4_GA_2555.UBUNTU8_i386.deb

    I received the xml license file today but the zimbra admin console gives an error message when I try to "Activate License" and "Manually Activate License"

    respective errors:
    Server error encountered:
    message:system:failure java.net sockettimeoutexeception connect
    timed out error code service Failure Method unknown
    Details:soap:Receiver

    Message root element must be ZimbraLicenseActivation error code
    service LICENSE_ERROR method unknown details soap receiver

    How can I activate the license before the old one expires?

  2. #2
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    It needs a direct connection to the internet. The zimbra licence activation won't connect via a proxy.

  3. #3
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    Quote Originally Posted by GreenGumby View Post
    It needs a direct connection to the internet. The zimbra licence activation won't connect via a proxy.
    Yes unfortunately the mail server is behind a proxy, so this won't work then.

    What is another option to activate the license?

    Activate it on a machine not behind a proxy and if so what is the process?

  4. #4
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    Login to the support portal and perform the manual activation.

  5. #5
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    Quote Originally Posted by GreenGumby View Post
    Login to the support portal and perform the manual activation.
    I already did so and successfully activated it however Zimbra support was quite slow in responding and provided minimal information on the manual activation
    as it requires many steps which after searching the forums are not described.

  6. #6
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    Hello,

    I'm facing also same error. Can you please post the steps for manual activation of license for ZNE.
    Regards,
    Jaywant

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by jaypd View Post
    I'm facing also same error. Can you please post the steps for manual activation of license for ZNE.
    Read the details on Licence Activation in the Admin Guide.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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