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Thread: Problem "system failure: exception during auth"

  1. #1
    Join Date
    Oct 2012
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    Default Problem "system failure: exception during auth"

    I recently installed Zimbra Release 7.2.0. When looping through the control panel Zimbra, it shows a message: "system failure: exception during auth {RemoteManager:" ...
    Found a solution to this problem:
    Mail Queue Monitoring - Zimbra :: Wiki

    Lines from the wiki:
    Verifying sshd configuration
    The authentication method assumes that sshd on the mta is running on port 22, and that RSA Authentication is enabled. You can test the ssh command with:
    ssh-i .ssh / zimbra_identity-o strictHostKeyChecking = no zimbra@MAIL.DOMAIN.COM
    (Swap MAIL.DOMAIN.COM for your hostname, as it appears in the error).
    You should NOT be prompted for a password; if you are, recreate the ssh keys and retry the test.

    But the system still asks for a password!
    I checked the file "/etc/shadow", but the user - Zimbra is not locked.
    Please help me solve this problem.

  2. #2
    Join Date
    Oct 2012
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    Please help me...

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Vannes, France
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    Quote Originally Posted by Zuenkov View Post
    Please help me...
    Have you actually followed all the instructions in that article including the debugging steps that ask you to turn on verbose logging? If you haven't I'd suggest you go through the whole article and see what's causing the problem.
    Last edited by phoenix; 10-23-2012 at 12:38 PM.


    Acompli: A new adventure for Co-Founder KevinH.

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