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Thread: Able to send email to internal/external network but not receiving email from outside

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    Join Date
    Nov 2011
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    Question Able to send email to internal/external network but not receiving email from outside

    Hi,
    I am using Zimbra Server Open Source v8.0. I have encountering that not able to receive email from outside etc, gmail or work email.
    I presume my configuration are correctly setup and most are default setting, I am able to send email to internal zimbra users account and to any external email users

    Here is some test command i have ran:
    tail /var/log/zimbra.log
    Code:
    Oct 16 15:05:05 mail postfix/cleanup[22639]: 595132615B4: message-id=<20121016040504.EF2D02615B3@mail.stevengiang.org.au>
    Oct 16 15:05:05 mail postfix/qmgr[1543]: 595132615B4: from=<zimbra@mail.stevengiang.org.au>, size=1194, nrcpt=1 (queue active)
    Oct 16 15:05:05 mail postfix/smtpd[22646]: disconnect from localhost[127.0.0.1]
    Oct 16 15:05:05 mail amavis[3779]: (03779-07) FWD from <zimbra@mail.stevengiang.org.au> -> <admin@mail.stevengiang.org.au>,BODY=7BIT 250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 595132615B4
    Oct 16 15:05:05 mail amavis[3779]: (03779-07) Passed CLEAN {RelayedInbound}, <zimbra@mail.stevengiang.org.au> -> <admin@mail.stevengiang.org.au>, Message-ID: <20121016040504.EF2D02615B3@mail.stevengiang.org.au>, mail_id: 9iPzta9geUbk, Hits: -1.881, size: 482, queued_as: 595132615B4, 372 ms
    Oct 16 15:05:05 mail postfix/smtp[22643]: EF2D02615B3: to=<admin@mail.stevengiang.org.au>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.44, delays=0.05/0.01/0.01/0.37, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 595132615B4)
    Oct 16 15:05:05 mail postfix/qmgr[1543]: EF2D02615B3: removed
    Oct 16 15:05:05 mail postfix/error[22647]: 595132615B4: to=<admin@mail.stevengiang.org.au>, relay=none, delay=0.04, delays=0.02/0.01/0/0.01, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to mail.stevengiang.org.au[60.242.90.39]:25: Connection timed out)

    dig stevengiang.org.au mx
    Code:
    ; <<>> DiG 9.7.0-P1 <<>> stevengiang.org.au mx
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 32168
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;stevengiang.org.au.            IN      MX
    
    ;; ANSWER SECTION:
    stevengiang.org.au.     86400   IN      MX      10 mail.stevengiang.org.au.
    
    ;; AUTHORITY SECTION:
    stevengiang.org.au.     86400   IN      NS      192.168.20.38.
    
    ;; ADDITIONAL SECTION:
    mail.stevengiang.org.au. 86400  IN      A       192.168.20.38
    
    ;; Query time: 0 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Wed Oct 17 11:13:36 2012
    ;; MSG SIZE  rcvd: 100

    dig stevengiang.org.au any
    Code:
    ; <<>> DiG 9.7.0-P1 <<>> stevengiang.org.au any
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 945
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;stevengiang.org.au.            IN      ANY
    
    ;; ANSWER SECTION:
    stevengiang.org.au.     86400   IN      SOA     mail.stevengiang.org.au. root.stevengiang.org.au. 3540735719 604800 86400 2419200 604800
    stevengiang.org.au.     86400   IN      NS      192.168.20.38.
    stevengiang.org.au.     86400   IN      MX      10 mail.stevengiang.org.au.
    stevengiang.org.au.     86400   IN      A       192.168.20.38
    
    ;; ADDITIONAL SECTION:
    mail.stevengiang.org.au. 86400  IN      A       192.168.20.38
    
    ;; Query time: 0 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Wed Oct 17 11:14:33 2012
    ;; MSG SIZE  rcvd: 157
    root@mail:/# nslookup mail.stevengiang.org.au
    Server: 127.0.0.1
    Address: 127.0.0.1#53

    Name: mail.stevengiang.org.au
    Address: 192.168.20.38


    Firewall are set correct to allow port 25/110 inbound/outbound

    Anyone can point out the right direction to test or look for more details as I have no idea where to test if it work. When sending email from Corp email or Gmail I will not get a respond saying email is undeliverable or doesn't exist, general I presume it have dropped the email during the routing. I have also set correctly on my MX record and A record.

    I have a feeling that whether if this issue is related to my ISP static IP address routing with them.
    I have run mx lookup and PTR on mxtoolbox.com and result as below, thish IP address point to 60-242-90-39.static.tpgi.com.au, instead it should or not be "Stevengiang.org.au"? Please correct me.

    Code:
    ptr:60.242.90.39
    
    ptr
    Type 	IP Address 	Domain Name 	TTL
    PTR 	60.242.90.39 	60-242-90-39.static.tpgi.com.au 	48 hrs
    smtp diag	blacklist	port scan	http test
    Reported by ns2.tpgi.com.au on Monday, October 15, 2012 at 11:29:20 PM (UTC -5)  Transcript
    mx:stevengiang.org.auFind Monitors
    
    mx
    Pref 	Hostname 	IP Address 	TTL 	
    10 	mail.stevengiang.org.au 	60.242.90.39 	24 hrs 	Blacklist Check      SMTP Test
    I am much appreciated for your help, yes I putting my real domain name on here as this is just a experimental home server, if anyone should advice me whether using an example domain or my real domain.
    Steven
    Last edited by sportivo; 10-16-2012 at 11:21 PM.

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