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Thread: Server status fails in Zimbra 8 Administration Cosole

  1. #1
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    Default Server status fails in Zimbra 8 Administration Cosole

    Hello, people!

    For some reason my "Server status" show that all services are down. At the same moment all services are up and running. CLI zmcontrol status reports all running.
    Sound familiar? Yeah, I've made google search on this topic and know that it's frequent problem, but in my case it can't be solved for some reasons.

    I'm running Zimbra Release 8.0.0_GA_5434.RHEL6_64_20120907144743 CentOS6_64 NETWORK edition on CentOS release 6.3 installed with "--platform-override" option.


    • DNS working fine, hosts file contain proper records.


    Code:
    [root@zimbra ~]# hostname
    zimbra.mydomain.com
    [root@zimbra ~]# grep zimbra /etc/hosts
    222.333.111.444   zimbra.mydomain.com  zimbra
    127.0.0.1 zimbra.mydomain.com localhost  zimbra localhost.localdomain
    [root@zimbra ~]# nslookup zimbra.mydomain.com
    Server:         222.333.111.555
    Address:        222.333.111.555#53
    
    Name:   zimbra.mydomain.com
    Address: 222.333.111.444
    • zimbraLogHostname - points to zimbra host.


    Code:
    # sudo -u zimbra /opt/zimbra/bin/zmprov -l gcf zimbraLogHostname
    zimbraLogHostname: zimbra.mydomain.com
    • SSH keys and Certificates are valid and operational.


    • No problems with permission on file system to prevent questions about /opt/zimbra/libexec/zmfixperms


    • All files and directories in /opt/zimbra/zmstat/ are owned by zimbra user.


    • Cron is Ok. Was trying to change time interval for zmstatuslog cronjob - didn't help.

    Code:
    [root@zimbra ~]# crontab -u zimbra -l | grep zmstatuslog
    */2 * * * * /opt/zimbra/libexec/zmstatuslog > /dev/null 2>&1
    [root@zimbra ~]# service crond status
    crond (pid  17592) is running...
    
    [root@zimbra ~]# sudo -u zimbra /opt/zimbra/bin/zmstatctl status
    Running: zmstat-df
    Running: zmstat-cpu
    Running: zmstat-convertd
    Running: zmstat-fd
    Running: zmstat-vm
    Running: zmstat-mysql
    Running: zmstat-allprocs
    Running: zmstat-ldap
    Running: zmstat-io-x
    Running: zmstat-proc
    Running: zmstat-io
    Running: zmstat-mtaqueue
    • Log files are filled with up to date info.

    Code:
    [root@zimbra log]# cd /var/log; ls -l | grep zimbra
    -rw-------  1 zimbra root      63064 Nov  7 10:06 zimbra.log
    -rw-------  1 zimbra root   12415105 Nov  7 10:06 zimbra-stats.log
    -rw-------  1 zimbra root      15637 Nov  4 03:24 zimbra.log-20121104.gz
    -rw-------  1 zimbra root      22114 Nov  5 03:12 zimbra.log-20121105.gz
    -rw-r--r--  1 zimbra zimbra    36346 Nov  6 03:26 zimbra.log-20121106.gz
    -rw-------  1 zimbra root      31567 Nov  7 03:21 zimbra.log-20121107.gz
    
    [root@zimbra log]# grep "STATUS" /var/log/zimbra-stats.log | grep stats | tail -n 10
    Nov  7 09:46:08 zimbra.mydomain.com zimbramon[9768]: 9768:info: 2012-11-07 09:46:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 09:48:09 zimbra.mydomain.com zimbramon[11522]: 11522:info: 2012-11-07 09:48:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 09:50:09 zimbra.mydomain.com zimbramon[13160]: 13160:info: 2012-11-07 09:50:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 09:52:09 zimbra.mydomain.com zimbramon[15072]: 15072:info: 2012-11-07 09:52:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 09:54:08 zimbra.mydomain.com zimbramon[16707]: 16707:info: 2012-11-07 09:54:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 09:56:09 zimbra.mydomain.com zimbramon[18343]: 18343:info: 2012-11-07 09:56:02, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 09:58:09 zimbra.mydomain.com zimbramon[20103]: 20103:info: 2012-11-07 09:58:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 10:00:09 zimbra.mydomain.com zimbramon[21743]: 21743:info: 2012-11-07 10:00:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 10:02:09 zimbra.mydomain.com zimbramon[23648]: 23648:info: 2012-11-07 10:02:01, STATUS: zimbra.mydomain.com: stats: Running
    Nov  7 10:04:09 zimbra.mydomain.com zimbramon[25397]: 25397:info: 2012-11-07 10:04:01, STATUS: zimbra.mydomain.com: stats: Running
    • SYSLOG


    I've used 2 different Syslog implementations.
    rsyslog-5.8.10-2.el6.x86_64
    syslog-ng-3.0.5-5.x86_64


    I know about /opt/zimbra/libexec/zmsyslogsetup and it's meaning. Both syslog configs are updated by zmsyslogsetup script. Have tried to run syslog-ng and rsyslog separately and both at the same time.


    • And finally I got same RED X'es on Status report

    Code:
    [root@zimbra ~]# sudo -u zimbra /opt/zimbra/bin/zmsoap -z GetServiceStatusRequest
    <GetServiceStatusResponse xmlns="urn:zimbraAdmin">
      <timezone id="Europe/Riga" displayName="Eastern European Time"/>
      <status t="1352277314" service="spell" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="ldap" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="snmp" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="stats" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="convertd" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="mta" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="mailbox" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="logger" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="antispam" server="zimbra.mydomain.com">0</status>
      <status t="1352277314" service="antivirus" server="zimbra.mydomain.com">0</status>
    </GetServiceStatusResponse>
    [root@zimbra ~]# service zimbra status
    Host zimbra.mydomain.com
            antispam                Running
            antivirus               Running
            convertd                Running
            ldap                    Running
            logger                  Running
            mailbox                 Running
            mta                     Running
            snmp                    Running
            spell                   Running
            stats                   Running
            zmconfigd               Running

    Any ideas ladies and gentlemen?

  2. #2
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    Have just re-initiated logger database and it solved the problem for now.

    Code:
    [root@zimbra ~]# cd /opt/zimbra/logger/
    [root@zimbra logger]# tar -cvzg db-backup.tgz db
    [root@zimbra logger]# su - zimbra
    [zimbra@zimbra ~]$ /opt/zimbra/libexec/zmloggerinit
    Stopping logswatch...done.
    Starting logswatch...done.
    [root@zimbra ~]# sudo -u zimbra /opt/zimbra/bin/zmsoap -z GetServiceStatusRequest
    <GetServiceStatusResponse xmlns="urn:zimbraAdmin">
      <timezone id="Europe/Riga" displayName="Eastern European Time"/>
      <status t="1352295720" service="spell" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="mailbox" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="convertd" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="logger" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="mta" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="stats" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="antispam" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="zmconfigd" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="ldap" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="antivirus" server="zimbra.mydomain.com">1</status>
      <status t="1352295720" service="snmp" server="zimbra.mydomain.com">1</status>
    </GetServiceStatusResponse>

  3. #3
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    Hi grr,

    I am experiencing similar issues than you. Looking at your solution, where did you get the "db-backup.tgz" file? I had a look at the installation package, but I didn't find it.

    I would appreciate your help. Regards.

  4. #4
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    Quote Originally Posted by JMoreno View Post
    Hi grr,

    I am experiencing similar issues than you. Looking at your solution, where did you get the "db-backup.tgz" file? I had a look at the installation package, but I didn't find it.

    I would appreciate your help. Regards.
    Hello,

    db-backup.tgz is backup file of "db" directory, just in case if something goes wrong and I would need an old "db".

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