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Thread: Zmmailboxd stopping/Crashing

  1. #1
    Join Date
    Jul 2007
    Posts
    227
    Rep Power
    8

    Default Zmmailboxd stopping/Crashing

    ZCS 8.0 on SLES11 SP2. Frequently, mail crashes. zmcontrol status shows zmmailboxd not running. A look into the log/mailbox shows:
    2012-11-11 19:11:14,722 INFO [qtp1415079679-282:http://127.0.0.1:8080/service/soap/AuthRequest] [name=user@domain.com;oip=ip.add.re.ss;ua=zclient/8.0.0_GA_5434;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: auth credentials have expired
    ExceptionId:qtp1415079679-282:http://127.0.0.1:8080/service/soap/A...fc828562402a94
    Code:service.AUTH_EXPIRED
    at com.zimbra.common.service.ServiceException.AUTH_EX PIRED(ServiceException.java:296)
    at com.zimbra.common.service.ServiceException.AUTH_EX PIRED(ServiceException.java:300)
    at com.zimbra.cs.service.AuthProvider.validateAuthTok en(AuthProvider.java:594)
    at com.zimbra.cs.service.account.Auth.handle(Auth.jav a:106)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:421)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:284)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:290)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:206)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.eclipse.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:565)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1361)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:57)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1332)
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r(UserAgentFilter.java:77)
    at org.eclipse.jetty.servlets.GzipFilter.doFilter(Gzi pFilter.java:218)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1332)
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (DoSFilter.java:464)
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF ilter.java:327)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1332)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle( ServletHandler.java:477)
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:119)
    at org.eclipse.jetty.security.SecurityHandler.handle( SecurityHandler.java:524)
    at org.eclipse.jetty.server.session.SessionHandler.do Handle(SessionHandler.java:227)
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle(ContextHandler.java:1031)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(S ervletHandler.java:406)
    at org.eclipse.jetty.server.session.SessionHandler.do Scope(SessionHandler.java:186)
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope(ContextHandler.java:965)
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:117)
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle(ContextHandlerCollection.java:250)
    at org.eclipse.jetty.server.handler.HandlerCollection .handle(HandlerCollection.java:149)
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:111)
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle(RewriteHandler.java:312)
    at org.eclipse.jetty.server.handler.DebugHandler.hand le(DebugHandler.java:77)
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:111)
    at org.eclipse.jetty.server.Server.handle(Server.java :349)
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest(AbstractHttpConnection.java:452)
    at org.eclipse.jetty.server.AbstractHttpConnection.co ntent(AbstractHttpConnection.java:894)
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content(AbstractHttpConnection.java:9 48)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpPa rser.java:857)
    at org.eclipse.jetty.http.HttpParser.parseAvailable(H ttpParser.java:235)
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e(AsyncHttpConnection.java:77)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle(SelectChannelEndPoint.java:606)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un(SelectChannelEndPoint.java:46)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job(QueuedThreadPool.java:603)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un(QueuedThreadPool.java:538)
    at java.lang.Thread.run(Thread.java:722)

    The very next log entry shows:
    2012-11-11 19:11:14,733 INFO [qtp1415079679-282:http://127.0.0.1:8080/service/soap/AuthRequest] [name=user@domain.com;oip=ip.add.re.ss;ua=zclient/8.0.0_GA_5434;] soap - AuthRequest elapsed=40
    2012-11-11 19:11:14,752 ERROR [qtp1415079679-275:https://192.168.124.3:2443/?loginOp=...er@domain.com] [] webclient - auth credentials have expired
    com.zimbra.common.soap.SoapFaultException: auth credentials have expired

    It looks like the users session timed out but instead of gracefully asking for credentials/re-login, it crashes ZCS. How do i fix this this?

  2. #2
    Join Date
    Jul 2007
    Posts
    227
    Rep Power
    8

    Default

    Another mailboxd crash. Thats 2 in about 3 hours. This time, i could not find anything in the mailbox log except a trace that said something like it was slow. Since the zcs 8 install, the server has degraded in performance and the mailboxd randomly crashes. I am going to prepare for a server reload!!

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