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Thread: Zmmailboxd stopping/Crashing

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  1. #1
    Join Date
    Jul 2007
    Rep Power

    Default Zmmailboxd stopping/Crashing

    ZCS 8.0 on SLES11 SP2. Frequently, mail crashes. zmcontrol status shows zmmailboxd not running. A look into the log/mailbox shows:
    2012-11-11 19:11:14,722 INFO [qtp1415079679-282:] [;;ua=zclient/8.0.0_GA_5434;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: auth credentials have expired
    at com.zimbra.common.service.ServiceException.AUTH_EX PIRED(
    at com.zimbra.common.service.ServiceException.AUTH_EX PIRED(
    at com.zimbra.cs.service.AuthProvider.validateAuthTok en(
    at com.zimbra.cs.service.account.Auth.handle(Auth.jav a:106)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:284)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:290)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:206)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.eclipse.jetty.servlet.ServletHolder.handle(Ser
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r(
    at org.eclipse.jetty.servlets.GzipFilter.doFilter(Gzi
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(
    at Handle(
    at Handle(
    at org.eclipse.jetty.servlet.ServletHandler.doScope(S
    at Scope(
    at Scope(
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle(
    at org.eclipse.jetty.server.handler.HandlerCollection .handle(
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle(
    at org.eclipse.jetty.server.handler.DebugHandler.hand le(
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(
    at org.eclipse.jetty.server.Server.handle( :349)
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest(
    at ntent(
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content( 48)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpPa
    at org.eclipse.jetty.http.HttpParser.parseAvailable(H
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e(
    at dle(
    at$1.r un(
    at Job(
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un(

    The very next log entry shows:
    2012-11-11 19:11:14,733 INFO [qtp1415079679-282:] [;;ua=zclient/8.0.0_GA_5434;] soap - AuthRequest elapsed=40
    2012-11-11 19:11:14,752 ERROR [qtp1415079679-275:] [] webclient - auth credentials have expired
    com.zimbra.common.soap.SoapFaultException: auth credentials have expired

    It looks like the users session timed out but instead of gracefully asking for credentials/re-login, it crashes ZCS. How do i fix this this?

  2. #2
    Join Date
    Jul 2007
    Rep Power


    Another mailboxd crash. Thats 2 in about 3 hours. This time, i could not find anything in the mailbox log except a trace that said something like it was slow. Since the zcs 8 install, the server has degraded in performance and the mailboxd randomly crashes. I am going to prepare for a server reload!!

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