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Thread: Inbox referesh on new mail arrive zcs v8.0.1

  1. #1
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    Exclamation Inbox referesh on new mail arrive zcs v8.0.1

    [SOLVED TEMPORARY] Rechecking current setup, noticed, that Inbox reload on fresh multiserver install does not work. Users actually have to click on Inbox folder, or use Reload button, to get latest data populated on screen. I was looking for mail Polling interval settings, but I think it's connected with external datasource (pop/imap/rss) use. Settings in user Preferences to "As new mail arrives" or setting particular time - 2, 5 minutes, actually does not have any effect.

    Can anybody please give a hint or direction for particular settings of ZCS stack responsible for these actions?

    No zimlets used at all, to let things happen as a basis, but still can not achieve automatic mail checking in Zimbra web interface.
    Last edited by j2b; 12-27-2012 at 03:34 PM. Reason: Marking as solved for now, while bug is resolved

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    Diving into old posts of this forum, found out that Default search location could play role for this. Rechecked it - it's "in:inbox", so to say, makes it OK. In addition, in Chrome browser checking Javascript console, I get errors:

    Failed to load source on GET request of URL https://mail.example.com/service/soap/NoOpRequest

    Tried $set:noop in Search field, unfortunately no results in web UI, but mailbox.log registers this request. No other particular errors in logs present. It's multi-server installation v8.0.1

    Any clues?

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    I've tried changing or updating polling intervals within domain/account configuration, but this seems not to have any effect. Accounts are not created in this new instance, but imported with zeXtras backup. In some older threads I noticed, that default or global settings are not applied to accounts, if such accounts are created before such settings, and they have to be set manually again. Still no effect.

    I've noticed different GET errors in Firefox/Chrome and Safari browser Javascript Console views. These are repeating very frequently, stating 302 error. The only Safari states - Too many HTTP redirects, but I do not have a chance to troubleshoot this. This error is displayed like a data stream, when starting access to https://mail.example.com/service/soap/NoOpRequest, which apparently is responsible for pulling web UI to get updates. This is multiserver installation with separate proxy: internet --> proxy https --> mailbox http.

    Could there be any other recommendations to look for/troubleshoot? mailbox.log does not state any error at all. Nor nginx.log or nginx.acces.log.

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    Thank you lodac for your point. I can confirm, that this is definitely the problem with Proxy as separate node and Redirect ProxyMailMode (ZCS 8.0.1 OpenSource). Unfortunately, up till now, I could not get hand on getting used to bugzilla, thus sometimes missing huge amount of information. This would be one of tasks for 2013.

    So, what I did as a workarround:
    I had a spare server hanging without significant load with Apache server. I enabled vhost for http://mail.domain.com and posted the following line (preliminary enabling rewrite module):
    Code:
    Redirect permanent / https://mail.domain.com/
    I actually where thinking of creating user friendly error message pages and redirects to more explanatory pages any way, so spare web server for such cases were planned. It would be the case to move forward with this idea. So due to this implementation, we have 2 servers in front:

    1. Apache responding to http://mail.domain.com/ with permanent redirect to https://...
    2. Zimbra Proxy server with zimbraReverseProxyMailMode https

    At the moment I do not see any other issues with this, as redirects work as expected. Glue part for this is firewall configuration with port forward - 80 (HTTP) to Apache server and 443 (HTTPS) to Zimbra proxy server. DNS resolution obviously should work outside Zimbra.

    Let's see how far this bug will turn out in future, but this is kind of working example, without significant intervention into Zimbra configuration. Nevertheless, I'd like to hear some other potential side effects or issues in ZCS operations due to this config example. Currently do not see any, besides another server to keep an eye on.

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    Quote Originally Posted by j2b View Post
    Thank you lodac for your point. I can confirm, that this is definitely the problem with Proxy as separate node and Redirect ProxyMailMode (ZCS 8.0.1 OpenSource). Unfortunately, up till now, I could not get hand on getting used to bugzilla, thus sometimes missing huge amount of information. This would be one of tasks for 2013.

    So, what I did as a workarround:
    I had a spare server hanging without significant load with Apache server. I enabled vhost for http://mail.domain.com and posted the following line (preliminary enabling rewrite module):
    Code:
    Redirect permanent / https://mail.domain.com/
    I actually where thinking of creating user friendly error message pages and redirects to more explanatory pages any way, so spare web server for such cases were planned. It would be the case to move forward with this idea. So due to this implementation, we have 2 servers in front:

    1. Apache responding to http://mail.domain.com/ with permanent redirect to https://...
    2. Zimbra Proxy server with zimbraReverseProxyMailMode https

    At the moment I do not see any other issues with this, as redirects work as expected. Glue part for this is firewall configuration with port forward - 80 (HTTP) to Apache server and 443 (HTTPS) to Zimbra proxy server. DNS resolution obviously should work outside Zimbra.

    Let's see how far this bug will turn out in future, but this is kind of working example, without significant intervention into Zimbra configuration. Nevertheless, I'd like to hear some other potential side effects or issues in ZCS operations due to this config example. Currently do not see any, besides another server to keep an eye on.
    8.0.2 was released which has the fix in it. fwiw

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    As per http://files.zimbra.com/website/docs...otes_8.0.2.pdf I didn't notice addressing of this issue in fixed list. May be it is just corrected as it, and only those installing 8.0.2 can experience and confirm this. But any way, thank you for your reply. I'm planning upgrade to 8.0.2, will post it later here.

    By the way, release notes in 8.0.2 installation archive is wrong - PDF document is for v7.x version, not 8.x.

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    Quote Originally Posted by j2b View Post
    As per http://files.zimbra.com/website/docs...otes_8.0.2.pdf I didn't notice addressing of this issue in fixed list. May be it is just corrected as it, and only those installing 8.0.2 can experience and confirm this. But any way, thank you for your reply. I'm planning upgrade to 8.0.2, will post it later here.

    By the way, release notes in 8.0.2 installation archive is wrong - PDF document is for v7.x version, not 8.x.
    I feel confident that majority of the fixes are not listed in the release notes. The best solution is to check bugzilla. The initial link I posted reports it was confirmed a fix in 8.0.2. I did install 8.0.2 in our multi-server environment and it did resolve it.

    none the less you are on the right track, glad I could shed some light.

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    Yes, thank you very much, lodac, for dropping into this thread. It was helpful very much, after spending a days of looking for right config.

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