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Thread: View Mail Blank

  1. #1
    Join Date
    Aug 2006
    Chandler, AZ
    Rep Power

    Default View Mail Blank

    A user reports that when they log in, their initial mailbox screen is blank. This is confirmed using administrative console "View Mail" feature.

    Zimbra.log on the mailstore shows this error:

    2006-12-26 12:46:44,485 INFO [http-443-Processor97] [mid=18;ip=X.X.X.X;;name=user;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such folder path: /all
    at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _FOLDER(
    at com.zimbra.cs.mailbox.Mailbox.getFolderByPath(Mail
    at com.zimbra.cs.index.ZimbraQuery$InQuery.Create(Zim
    at com.zimbra.cs.index.queryparser.ZimbraQueryParser. GetQuery(
    at com.zimbra.cs.index.queryparser.ZimbraQueryParser. Rhs_Text(
    at com.zimbra.cs.index.queryparser.ZimbraQueryParser. Clause(
    at com.zimbra.cs.index.queryparser.ZimbraQueryParser. Query(
    at com.zimbra.cs.index.queryparser.ZimbraQueryParser. DoParse(
    at com.zimbra.cs.index.queryparser.ZimbraQueryParser. Parse(
    at com.zimbra.cs.index.ZimbraQuery.<init>(ZimbraQuery .java:1721)
    at 2709)
    at com.zimbra.cs.operation.SearchOperation.callback(S
    at com.zimbra.cs.operation.Operation.schedule(Operati
    at com.zimbra.cs.service.mail.Search.handle(Search.ja va:71)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

    I did a quick search of forums and bugzilla for NO_SUCH_FOLDER but nothing relavent stood out. Any suggestions of what I can do via the cli to get this user's zcs inbox to render?


  2. #2
    Join Date
    Aug 2006
    Chandler, AZ
    Rep Power

    Default mystery solved

    The user had changed their "Initial mail search" string from in:inbox to in:all. I edited their preferences from the admin console, changing it back to in:inbox, and all was well.

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