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Thread: Print font way too small

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  1. #1
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    Default Print font way too small

    Hi, my users are unhappy that the font size is way too small when they print a message. I know they can change their browser font size, but then it affects all website and not just Zimbra. The only way around it is a multi-step process:

    1. Select the message to print.
    2. Click the Printer icon.
    3. Cancel the Print dialog box.
    4. Select the new message window and press Ctrl+ three or four times to increase the font size.
    5. Right-click the new message window and select Print.
    6.Click OK on the Print dialog box.

    Is there a way to set the Zimbra print font for each user?

    Thanks! Please save me from my unhappy users!

    Zimbra v4.0.5 Network Edition 64-bit
    Red Hat EL4 64-bit
    Last edited by ThorGoLucky; 12-28-2006 at 03:14 PM. Reason: Added version information

  2. #2
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    I guess I'm NOT the only one with this problem.

    I have good eyes, and still can't read it, much less the people here who use reading glasses.

    I found this bug: Bug 17228 - RFE:-Change in the font size of the print output - view.

    but I am not sure if this is the same thing, especially as the font size is definitely WAY smaller than 10 pt.

    I attached a copy of a printed email. Is this an actual bug, or is there a setting I need to be made aware of?

    EDIT: Running 4.5.5 open source on Ubuntu 6.10.
    I also copied and pasted the text from the attached file into word to find out the font size. It's a 4.5 font size.
    I don't think that this has always been a problem. I think it started after my 4.5.4 update.
    Last edited by uxbod; 03-15-2009 at 03:02 AM. Reason: gave system info

  3. #3
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    No, you are not the only one to see this. In fact I posted about this very same issue a few weeks ago (Issue with print size). Unfortunately I never got any feedback.

    I think it might be an IE(7) issue related to "fit to page", but I couldn't come up with anything to correct it. Of 200+ users it only affected a couple, and even for these people it didn't happen all the time (or so they told me).

    I'd love to hear if anyone has any ideas on this.

  4. #4
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    Quote Originally Posted by soxfan View Post
    No, you are not the only one to see this. In fact I posted about this very same issue a few weeks ago (Issue with print size). Unfortunately I never got any feedback.

    I think it might be an IE(7) issue related to "fit to page", but I couldn't come up with anything to correct it. Of 200+ users it only affected a couple, and even for these people it didn't happen all the time (or so they told me).

    I'd love to hear if anyone has any ideas on this.
    I was using Firefox, so I don't believe it is an ie7 problem, but I was using a windows machine.

    I have just tried it on my Linux home computer, and it printed fine.

    I just tested in Windows on my wifes laptop: Firefox and IE had no problems.

    Therefore, I think it is either a local setting issue, or a samba/cups issue if you are using the same server for printing.

    anyone else got ideas?
    Last edited by Cryophallion; 06-02-2007 at 08:29 AM. Reason: clarification

  5. #5
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    And I am now back at the office.

    IE7 prints fine, so it is just firefox for me, and therefore must be a local setting. Does anyone have any idea what setting could cause this? I tired increasing font size before printing, but it did no good.

    I am loathe to use IE for my email, and it seems there are plenty of others that need help with this, so any suggestions would be appreciated.

  6. #6
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    I finally fixed it. Go to page Setup, and change the scale to 100%. I think it may have been due to an upgrade in firefox, as a few other people have had the same problem.

    Soxfan (which I am hoping is RED Sox), I would check and see if that is the problem for you also.

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