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Thread: Forwarded emails are forwared twice in Zimbra 8.0.2

  1. #1
    Join Date
    Jan 2013
    Rep Power

    Default Forwarded emails are forwared twice in Zimbra 8.0.2


    We just upgraded from 8.0 to 8.0.2 open source edition.

    The situation is:
    We have forwarded addresses configured on our Zimbra. Emails are forwarded Blackberry.

    After the upgrade to 8.0.2, BB users are complaining that local emails alone are received twice. External emails are properly received.
    We tested this with gmail as well and it seems there is a problem.

    If employee A sends an email to employee Z, the email is received by Z in outlook client once but received twice on B's blackberry. If the forwarded to account is gmail, then the gmail inbox shows two copies of the emails. Same is the case if Employee A sends an email to himself -> received once in Outlook and twice in BB.

    When examined the header of the two emails, we found same time stamp (10:56:58 +0000 UTC). Looking at the header of the two messages, it is clear that the message has been scanned twice and queued twice in Zimbra. Tailing zimbra.log with -f also shows that emails are scanned twice and queued twice with distinct IDs.

    I read something similar: and apparently this is fixed in 8.0.3?

    Our users are still complaining and is there any way we can ask zimbra to queue the message only once (just like it should).

    Thank you.

  2. #2
    Join Date
    Jan 2013
    Rep Power

    Default Similar behavior on our instalation


    We upgraded from 8.0.1 to 8.0.2 OSE several days ago. No problem before, just as a result of the maintenace process.
    From the time of upgrade any account using a forwarding function is getting every e-mail twice at the target mailbox.

    Forwarding is done at two points of the mail processing stream:
    1) before antivirus/antispam check
    2) after the check

    From headers:
    > Jan 24 rihanna.scott02 ( 178) My Donation (2,000,000 ???)
    > Jan 24 rihanna.scott02 ( 178) [Zimbra_detected-SPAM]My Donation (2,000,000 ???)

    I think there is a configuration problem at the postfix level, but I'd prefer consultation to be sure before any changes
    in a production system.


  3. #3
    Join Date
    May 2009
    Rep Power


    we have the same problem. is here anybody to solve this problem?

  4. #4
    Join Date
    May 2007
    Rep Power


    Known issue fixed in ZCS 8.0.3.
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    Zimbra :: the leader in open source messaging and collaboration

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