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Thread: No progress on support case

  1. #1
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    Default No progress on support case

    I don't know where else to go. I can't seem to get the support rep to respond for days, and we have a critical issue that has been open for two weeks. Case number 101937 - resulted in a bug being created (bug 79784) with no progress.

    Is there anyone at Zimbra monitoring this forum that can help get someone to actually work on our issue? It is a critical issue, and affecting a large number of users within our organization.
    01 Networks, LLC / Cybernetik.net
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  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by Krishopper View Post
    I don't know where else to go. I can't seem to get the support rep to respond for days, and we have a critical issue that has been open for two weeks. Case number 101937 - resulted in a bug being created (bug 79784) with no progress.
    It's marked as fixed/resolved and is scheduled for inclusion in ZCS 8.0.3.

    Quote Originally Posted by Krishopper View Post
    Is there anyone at Zimbra monitoring this forum that can help get someone to actually work on our issue? It is a critical issue, and affecting a large number of users within our organization.
    Have you contacted your Sales Rep?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Quote Originally Posted by Krishopper View Post
    I don't know where else to go. I can't seem to get the support rep to respond for days, and we have a critical issue that has been open for two weeks. Case number 101937 - resulted in a bug being created (bug 79784) with no progress.

    Is there anyone at Zimbra monitoring this forum that can help get someone to actually work on our issue? It is a critical issue, and affecting a large number of users within our organization.
    You should have received what you needed. How is it working out?

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