First, for any Zimbra devs reading this, KILL AUTO COMPLETE please. On the admin interface, if you want to search for anything the auto complete makes it intolerable. We don't need it, get rid of it. I have 400+ users spread across 90+ domains and the autocomplete feature is a PITA for trying to do admin related tasks. If you want to create a new user, the stupid auto complete makes it hell.
Second - Your support has gone from awesome (I have used Zimbra since before Yahoo) to miserable. ZCS 8.0.2 came out with so many bugs that I am ashamed to say Zimbra is open source (yes, the network version is closed source).
I have paid support and your techs have not answered support issues for OVER A MONTH!!!! The stupid gal reset prompt keeps popping up no matter what steps we take. The last update I posted in the support portal has not been responded to since February 7th and it is now March 15. All logs requested have been attached. All of my clients are up in arms about a stupid bug you guys should be able to correct.
I don't know what VMware has done since it took over Zimbra, but I am starting to look for another system. You refuse to support mac outlook (with EWS not imap, carddav and caldav) and our mac users hate the system. Your support has gone down hill, your recent releases have tons of bugs, what happened?
You guys better get it together or you are going to lose your client base to other vendors or worse yet, we will have to re-evaluate Microsoft Exchange server.