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Thread: Auto-reply users that subdomain no longer used

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  1. #1
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    Default Auto-reply users that subdomain no longer used

    I have a subdomain fax.example.com which users have sent emails to for forwarding to a fax server, e.g. 123456@fax.example.com (123456 is a fax number example).

    The fax server is now being replaced with a cloud based solution and users will instead send emails to 123456@cloudfaxprovider.com (123456 is a fax number example)..

    My question is if there is a way to auto-reply to users' emails at fax.example.com that they should send emails to the new email address 123456@cloudfaxprovider.com (123456 is a fax number example) during the transition period.

    EDIT: Clearly my description above including the use of e.g. to provide an example fax-email address has been misinterpreted. There are no accounts under the subdomain fax.example.com. the "123456" in my example is a fax number.
    Last edited by yonatan; 03-28-2013 at 06:22 AM.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by yonatan View Post
    My question is if there is a way to auto-reply to users' emails at fax.example.com that they should send emails to the new email address 123456@cloudfaxprovider.com during the transition period.
    Isn't that what the Out-of-Office message on every account is for?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Quote Originally Posted by phoenix View Post
    Isn't that what the Out-of-Office message on every account is for?
    How do you set an Out-of-Office message on a subdomain not account?

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    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by yonatan View Post
    How do you set an Out-of-Office message on a subdomain not account?
    Exactly the same as you'd set it on any account, go to the Account Preferences and set it there.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Quote Originally Posted by phoenix View Post
    Exactly the same as you'd set it on any account, go to the Account Preferences and set it there.
    I'll repeat my question again there are no accounts under fax.example.com, so there are no Account Preferences for fax.example.com!

    So, your suggestion to set an Out-of-Office message how is that possible for a subdomain or even domain without accounts!

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    That's amusing. Give us absolutely zero information about how your system is set up and then get snarky at people trying to help.

    How about getting off your high horse and explaining how your mail was handled when it was working, and how it's handled now. Are you even using a zimbra server? How was it configured to send faxes?

    What you want to do is a piece of cake with almost any mal system, but without actually giving us anything to go on tends to make the old crystal ball a bit cloudy.

    Now, take a deep breath and try again.

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    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by yonatan View Post
    I have a subdomain fax.example.com which users have sent emails to for forwarding to a fax server, e.g. 123456@fax.example.com
    Quote Originally Posted by yonatan View Post
    I'll repeat my question again there are no accounts under fax.example.com, so there are no Account Preferences for fax.example.com!

    So, your suggestion to set an Out-of-Office message how is that possible for a subdomain or even domain without accounts!
    Read your original question, you say there's an email address at 123456@fax.example.com - are you now telling me that this isn't on your server? If that's the case you'd be better explaining what your configuration is rather than posting your comments in bold comments as though I don't understand your question.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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