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Thread: com.zimbra.common.soap.SoapFaultException: no such account

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  1. #1
    Join Date
    Jun 2009
    Rep Power

    Default com.zimbra.common.soap.SoapFaultException: no such account


    while performing a zmblobchk -v start i get this error on one account:

    com.zimbra.common.soap.SoapFaultException: no such account: bedeeea4-28d5-47dd-8324-224372904fec
    	at com.zimbra.common.soap.Soap12Protocol.soapFault(
    	at com.zimbra.common.soap.SoapTransport.extractBodyElement(
    	at com.zimbra.common.soap.SoapTransport.parseSoapResponse(
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(
    	at com.zimbra.common.soap.SoapTransport.invoke(
    	at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(
    	at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(
    	at com.zimbra.cs.account.soap.SoapProvisioning.invoke(

    This installation is new but several accounts/domains have been imported from an old installation, so I suspect this is dirty information from an old account.

    how can I totally remove that account?

    I was thinking about modifying ldap directly, but I would like to be sure before proceding.

    Release 7.2.1_GA_2790.UBUNTU10_64 UBUNTU10_64 FOSS edition.

  2. #2
    Join Date
    Jan 2008
    Berlin, Germany
    Rep Power


    ... it looks like there's stale data in your MySQL Database. You can check this by looking into the dabase directly. As the zimbra user run a MySQL shell "mysql"

    mysql> use zimbra;
    Reading table information for completion of table and column names
    You can turn off this feature to get a quicker startup with -A
    Database changed
    mysql> select * from mailbox where account_id="bedeeea4-28d5-47dd-8324-224372904fec"\G
    *************************** 1. row ***************************
                    id: 869
              group_id: 69
            account_id: bedeeea4-28d5-47dd-8324-224372904fec
       index_volume_id: 2
    item_id_checkpoint: 256
         contact_count: 0
       size_checkpoint: 0
     change_checkpoint: 1
         tracking_sync: 0
         tracking_imap: 0
        last_backup_at: NULL
      last_soap_access: 0
          new_messages: 0
    idx_deferred_count: 0
       highest_indexed: 0
    1 row in set (0.00 sec)
    should give you the details. You may then delete the stale data from the database:

    delete from mailbox where account_id ="bedeeea4-28d5-47dd-8324-224372904fec";
    will most likely result in an error message like "ERROR 1451 (23000): Cannot delete or update a parent row: a foreign key constraint fails". You have to check table by table if there's other stale data related to the non-existing account and delete that too.

    Please be careful when deleting data! No warranty for any damage.
    Best regards

    Andreas Wolske GmbH

    Zimbra Cloud Hosting, Consulting & Support
    VMware vCloud Powered Serviceprovider

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