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Thread: Import from .pst completes but no messages shown in mailbox

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  1. #1
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    Question Import from .pst completes but no messages shown in mailbox

    Hello,

    I successfully installed Zimbra 8.0.3 Open Source just to test its features for my company. Everything works great except for the import from a .pst file.

    In my test environment I have a few mailbox @testdomain.com.

    First test: I've tried to import a .pst file (Outlook.pst generated in Outlook 2010) with the ZimbraMigration tool available in the Administration Console. Everything looked perfect and working but at the end of the wizard, checking in the web UI of the mailbox, there were no message in folders. Inbox, Sent, etc were empty but using "search" I was able to find all imported messages. It looks like the tool correctly upload the emails but not in the right mailbox folder.

    Second test: pst with a lot of subfolders inside and calendar with a few appointments. Migration tool worked without apparent errors. Checking the web UI, NO mail in Inbox or Sent, just 3 folders from the .pst were created (draft, Notes and Junk) and correctly filled with messages and the calendar has been correctly imported with tasks inside. Also in this case, if I search for the other emails, I'm able to find 'em through the search function.

    Third test: .pst coming from Office 2007. Same as the other test. Not working. Messages were there with "search" but not in folder tree.

    Am I missing something? I tried to find a solution in the wiki or in forums but with no luck.

  2. #2
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    I forgot to mention: my Outlook installations are all in italian language so, during the migration process, I see
    Posta in arrivo
    Posta inviata
    Bozze
    etc.
    (the Outlook italian folder names). I hope this is not the cause, handling folder names in different languages.

    Giorgio

  3. #3
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    After further investigations, I found the problem: it is a matter of language.

    In my pst the INBOX is called "Posta inviata", TRASH is "Posta eliminata" etc.

    The migration tool looks for the INBOX, SENT, TRASH and JUNK: it doesn't find them so put all the messages in the root folder. This is the reason why I'm able to find 'em through the webmail search but not inside the correct mailbox folders.

    Unfortunately, Outlook does not allow to rename these folders so the only workaround I found is to rename the folders with their english name using a third party tool, MFCMAPI.

    After renaming them, the migration tool works like a charm.

    Hope it will be fixed soon in the migration tool, creating a "multilanguage" tool instead of modifying the pst, otherwise I should rename hundreds of pst files...

  4. #4
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    Hi Giorgio,

    what did you exactly do? I've the same problem regarding the german language.

    Did you open the PST through MFCMAPI and changed the Folder Names there? Did you also change the folder names in your Zimbra Mailbox?
    Can you describe your process a little bit more precise? Thanks a lot

    Best regards

    Stephan

  5. #5
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    You must rename the principal folder names (Inbox, Sent, Trash and Junk) opening your PST through MFCMAPI. Follow these instructions, chapter "Manually renaming the folders via MFCMAPI" Rename the default folders | HowTo-Outlook

    Then, upload this PST with the Zimbra Migration Tool into the system.

    You DON'T need to change your Zimbra configuration or language.

    Everything should now works correctly and you should find your e-mails in the right folders.

  6. #6
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    ZCS 8.0.4 release has done some significant work on adding more language support, so this issue may be resolved with that release.
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

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