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Thread: Can't change a user's password...

  1. #1
    Join Date
    Feb 2010
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    Richmond, Virginia, United States of America
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    Default Can't change a user's password...

    When trying to save a new password (which does meet complexity requirements), I get this error message and the change does not save:


    Failed to save the changes to the account.
    Message: system failure: unable to modify attrs: LDAP error: - unable to modify attributes: zimbraPasswordHistory: value #0 provided more than once Error code: service.FAILURE Method: [unknown] Details:soap:Receiver

    I am running:

    VMware Zimbra Version:
    8.0.3_GA_5664.FOSS
    Eriks Goodwin-Pfister, CIO
    CarePoint Medical

    "People create their own questions because they are afraid to look straight. All you have to do is look straight and see the road, and when you see it, donít sit looking at it Ė walk." --Ayn Rand

  2. #2
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    Default

    it sounds like it's a password that the account has used before

  3. #3
    Join Date
    Oct 2012
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    Default

    How I Fixed This:
    Edit the users account password preference:
    Replace empty field "# of punctuation characters" with a "0"
    Change the number of PW history from 3 to 5
    Save

    Attempt to change PW: success.

    It seems that perhaps something in the LDAP record needs to be
    rewritten to clean it up ?? Anyway it fixed this problem for me.
    Zimbra 8.0 single domain installation on Ubuntu 10.01
    -D

  4. #4
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    Quote Originally Posted by bdial View Post
    it sounds like it's a password that the account has used before
    This is what I assumed as well--but we were certain to use new and unique passwords when trying to change the user's password.
    Eriks Goodwin-Pfister, CIO
    CarePoint Medical

    "People create their own questions because they are afraid to look straight. All you have to do is look straight and see the road, and when you see it, donít sit looking at it Ė walk." --Ayn Rand

  5. #5
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    Quote Originally Posted by DaveAtGCMC View Post
    How I Fixed This:
    Edit the users account password preference:
    Replace empty field "# of punctuation characters" with a "0"
    Change the number of PW history from 3 to 5
    Save

    Attempt to change PW: success.
    My field was not blank--already had a zero in it. Alas, it still does not work as of this writing.

    Quote Originally Posted by DaveAtGCMC View Post
    It seems that perhaps something in the LDAP record needs to be
    rewritten to clean it up ?? Anyway it fixed this problem for me.
    Zimbra 8.0 single domain installation on Ubuntu 10.01
    -D
    This is actually an issue. It would seem that my strange issues (this password one and others) are all related to LDAP--and they all started after migrating from Zimbra 7 to 8 and from RHEL5_64 to RHEL6_64. One of our programmers submitted a bug report, but there has been no response that I know of.
    Eriks Goodwin-Pfister, CIO
    CarePoint Medical

    "People create their own questions because they are afraid to look straight. All you have to do is look straight and see the road, and when you see it, donít sit looking at it Ė walk." --Ayn Rand

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