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Thread: Zimbra 8.0.2, Reply-to, and Zendesk Helpdesk Support

  1. #1
    Join Date
    Jan 2011
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    Default Zimbra 8.0.2, Reply-to, and Zendesk Helpdesk Support


    We use Zendesk for email support with our customers. We've recently found that emails from Zimbra that don't contain a Reply-To email header don't get picked up by the Zendesk support system.

    Is there a way to set the Reply-To preference to a default (via the COS maybe?)?

    Zimbra 8.0.2

  2. #2
    Join Date
    Oct 2009
    Dublin, IRELAND
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    You can set it under the user's preferences through the Web Client. It is under Preferences->Mail->Accounts in version 7.2.3

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