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Thread: User can't send or receive email

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  1. #1
    Join Date
    Mar 2013
    Rep Power

    Default User can't send or receive email

    Hi all,

    My email server using version v7.1.2 on Ubuntu 8.04 LTS. 1 user can't send or receive email from anywhere. And here is log file of this user when I try to send from this user to another and outside:

    Checking mailbox 2393.
    com.zimbra.common.soap.SoapFaultException: no such account: 1e3b5967-bdc2-4802-949e-15018be237d4
    ExceptionId:com.zimbra.cs.account.AccountServiceEx ception: no such account: 1e3b5967-bdc2-4802-949e-15018be237d4
    ExceptionId:btpool0-1325://localhost:7071/service/admin/soap/CheckBlobConsistencyRequest:1369974098394:a0c5a23d e0b088da
    at com.zimbra.cs.account.AccountServiceException.NO_S UCH_ACCOUNT(
    at com.zimbra.cs.mailbox.Mailbox.getAccount(Mailbox.j ava:533)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(
    at com.zimbra.cs.service.admin.CheckBlobConsistency.h andle(
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se
    at org.mortbay.jetty.handler.ContextHandler.handle(Co
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(
    at org.mortbay.jetty.handler.HandlerCollection.handle (
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.Server.handle(
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt
    at org.mortbay.jetty.HttpConnection$ ntent(
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec
    at org.mortbay.thread.BoundedThreadPool$ n(

    at com.zimbra.common.soap.Soap12Protocol.soapFault(So
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (
    at Mailbox(

    Anyone who know this, plz help me! Thanks alot!

    P/s: I already use tips of zimbra , item "1.7.3 Deleting An Account In Mysql" to delete account in mysql, but no successful.

    Before I already use command "zmprov -l da" but still show out:

    ERROR: account.NO_SUCH_ACCOUNT (no such account:

    So I decided to use above tips, but still error.

    So anyone know and howto fix, please help me! Thanks alot!
    Last edited by luanthetran; 05-30-2013 at 10:30 PM.

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