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Thread: Not sure how to fix this error

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  1. #1
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    Default Not sure how to fix this error

    I started to get this error when I click on the Configure -> Servers -> mail.rmhq.com. I have SSH installed and have port 22 open.
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    Bumping this thread, as I would like to get this issue resolved soon. Thanks.

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by motang View Post
    Bumping this thread, as I would like to get this issue resolved soon. Thanks.
    I'm sure you would but that screen shot is almost unreadable. Which of the forum threads and wiki article on that error have you read and tried? What were the results of those tests? You also haven't mentione whether this server is behind a NAT router or firewall nor which operating system is in use nor which edition and release of Zimbra. Lack of information will usually get you no response, if there's sufficient details you may get a reply.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Quote Originally Posted by phoenix View Post
    I'm sure you would but that screen shot is almost unreadable. Which of the forum threads and wiki article on that error have you read and tried? What were the results of those tests? You also haven't mentione whether this server is behind a NAT router or firewall nor which operating system is in use nor which edition and release of Zimbra. Lack of information will usually get you no response, if there's sufficient details you may get a reply.
    Sorry about the image quality, here is what contained in the error message:

    Message: system failure: exception during auth
    {RemoteManager: mail.rmhq.com->zimbra@mail.rmhq.com:22}
    Error code: service.FAILURE Details:soap:Receiver
    I was trying to generate an ssh key so that the server statics would work as currently they are not working on this new installation of Zimbra version Release 8.0.4.GA.5737.UBUNTU12.64 UBUNTU12_64 FOSS edition, running Ubuntu 12.04.2 AMD64. The server is behind a firewall, but has two NIC's one for internal usage the other with external IP.

    Thanks Bill.

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