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Thread: Zimbra 7.1.3 Error...Help Needed

  1. #1
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    Default Zimbra 7.1.3 Error...Help Needed

    Hello, I am new to this forum (and zimbra too)....

    ZCS version: 7.1.3 , OS version: RHEL 5.5, Server Version: HP ML350 G5 Server

    Due to some Logical drive(s) error, my server crashed yesterday...somehow I managed to re-enable Logical drive(s) and after that Zimbra is not working

    under SU zimbra:

    Run ZMCONTROL STATUS and get:
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    mysql.server is not running
    zmmailboxdctl is not running
    mta Running
    snmp Running
    spell Running
    stats Stopped


    I tried to reinstall Zimbra and same message showed up again

    After adding --skip-grant-tables line to opt/zimbra/bin/mysql.server, above error(s) has gone. but now whenever we try to send mail, it gives us this error:

    A network service error has occurred.


    Please guide me to get rid of this


    Thank you

  2. #2
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    I suspect this seems to be due to mysql crash. See if the following links are of any help to you.

    Harley77-Mysqld - Zimbra :: Wiki
    Mysql Crash Recovery - Zimbra :: Wiki

    Please make sure to take the backup before going ahead. It would be nice if you could provide mailbox.log when you get network service error while sending an email.
    ~=Prashant=~

  3. #3
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    Thank you prashant ill try.

    Is there any way to export all users and data to a new server (ie another server)


    Thank you

  4. #4
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    ~=Prashant=~

  5. #5
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    thanks again Prashant



    I think the problem was with the password....this helped me to reset the passwords
    Issues with mysql and logmysql passwords - Zimbra :: Wiki.

    but now the network service error is still there

    HTML Code:
    method:	[unknown]
    msg:	system failure: writing new object of type 5
    code:	service.FAILURE
    detail:	soap:Receiver
    trace:	com.zimbra.common.service.ServiceException: system failure: writing new object of type 5 ExceptionId:btpool0-0://141.0.1.15/service/soap/SendMsgRequest:1373642326086:0e8723f6cc7bbc5d Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.cs.db.DbMailItem.create(DbMailItem.java:211) at com.zimbra.cs.mailbox.Message.createInternal(Message.java:533) at com.zimbra.cs.mailbox.Message.create(Message.java:461) at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(Mailbox.java:4924) at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:4735) at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:4670) at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:4607) at com.zimbra.cs.filter.OutgoingMessageHandler.explicitKeep(OutgoingMessageHandler.java:89) at com.zimbra.cs.filter.OutgoingMessageHandler.implicitKeep(OutgoingMessageHandler.java:118) at com.zimbra.cs.filter.ZimbraMailAdapter.doDefaultFiling(ZimbraMailAdapter.java:343) at com.zimbra.cs.filter.RuleManager.applyRulesToOutgoingMessage(RuleManager.java:449) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:516) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:425) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:385) at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:193) at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:154) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:215) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:583) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:986) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:414) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.sql.SQLException: Got error -1 from storage engine Query being executed when exception was thrown: INSERT INTO mboxgroup1.mail_item(mailbox_id, id, type, parent_id, folder_id, index_id, imap_id, date, size, volume_id, blob_digest, unread, flags, tags, sender, subject, name, metadata, mod_metadata, change_date, mod_content) VALUES (1, 17420, 5, null, 5, 17420, 17420, 1373642326, 399, '1', 'vfPiX1Ag,1cNsNcyYGXgxlBVqBU=', 0, 1, 0, 'admin@mail.xmedia.org', 'dfg', null, 'd1:f3:adf1:s21:admin@mail.xmedia.org1:t29:admin <admin@mail.xmedia.org>1:vi10ee', 77400, 1373642326, 77400) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1075) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3566) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3498) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1959) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2113) at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2568) at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:2113) at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:2409) at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:2327) at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:2312) at com.zimbra.cs.db.DebugPreparedStatement.executeUpdate(DebugPreparedStatement.java:169) at org.apache.commons.dbcp.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:105) at org.apache.commons.dbcp.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:105) at com.zimbra.cs.db.DbMailItem.create(DbMailItem.java:194) ... 50 more
    request:	
    
    Body: {
      SendMsgRequest: {
        _jsns: "urn:zimbraMail",
        m: {
          e: [
            0: {
              a: "admin@mail.xmedia.org",
              add: "0",
              p: "admin",
              t: "t"
             },
            1: {
              a: "admin@mail.xmedia.org",
              t: "f"
             }
           ],
          idnt: "80f44beb-fe98-4275-9d70-eb1a61f8acec",
          mp: [
            0: {
              content: {
                _content: "adf"
               },
              ct: "text/plain"
             }
           ],
          su: {
            _content: "dfg"
           }
         },
        suid: 1373667154786
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "admin@mail.xmedia.org",
          by: "name"
         },
        authToken: "(removed)",
        session: {
          _content: 11,
          id: 11
         },
        userAgent: {
          name: "ZimbraWebClient - FF3.0 (Win)",
          version: "7.1.3_GA_3346"
         }
       }
     }
    what is this

  6. #6
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    log files attached


    mailbox_part.logzimbra.log

  7. #7
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    First impression points to server resources. Please check what is consuming the memory. See if following things of any help.

    Export Failed - Need Help
    http://www.zimbra.com/forums/adminis...le-engine.html
    ~=Prashant=~

  8. #8
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    Unhappy

    Quote Originally Posted by prashant View Post
    First impression points to server resources. Please check what is consuming the memory. See if following things of any help.

    Export Failed - Need Help
    http://www.zimbra.com/forums/adminis...le-engine.html

    actually I don't know what to check..

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by rajesh20r View Post
    actually I don't know what to check..
    Then read the links you've been given, they give you some things to check - nobody can fix this for you, you're going to have to do the investigation yourself.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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