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Thread: Cannot contact Zimbra Sales

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  1. #1
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    Default Cannot contact Zimbra Sales

    I have been trying for a month to contact Zimbra sales. I have a customer with a Zimbra 6.X server with a 50 user perpetual license. I need to get upgrade pricing, more licenses and support renewal options.

    I have emailed and left multiple message on the Zimbra support voicemail. Anyone know of any tricks to reach a live person?

    Thanks,

  2. #2
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    As I've recently found out, you'll have better luck going though a vendor. We go though 01.com

    01.com » Expert Software Licensing Team

    Doug
    Ben Franklin quote:

    "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."

  3. #3
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    Thank you. I will give them a try.

  4. #4
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    That's great that you can get answers by going through a vendor, but Zimbra sales cannot respond to a request by a customer? That doesn't sound very good.

  5. #5
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    Hello Mikeys,

    Can you tell me the name of your company so that I can send your request to concerned people.

  6. #6
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    Quote Originally Posted by Raunaq View Post
    Hello Mikeys,

    Can you tell me the name of your company so that I can send your request to concerned people.
    01.com called me back in 20 minutes and is currently working on a quote. At this point I don't want to be rude but VMware has my information at least 3 times and hasn't contacted me back for several weeks. If I was not vested in Zimbra with this customer I would dump Zimbra. We got it when Yahoo owned it and I could still get a person on the phone. If VMware wants to keep the product alive they need better support than this.

    01.com will get my business now and I'll wait and see if Zimbra can step it up in the future.

    If you would like the name of the company for customer service improvement I can PM you or email (didn't want to post personal info on the boards).

    Thanks.

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