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Thread: Intermittent problem with the web client and the Outlook connector

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  1. #1
    Join Date
    Aug 2013
    Norfolk, VA
    Rep Power

    Default Intermittent problem with the web client and the Outlook connector

    I configured the Zimbra Network edition (8.0.4) on RHEL with no problems. We placed it in production yesterday. When users started using the server, an issue started to come up.

    When either using the web client or the Outlook connector there is an error when sending email. The error occurs sporadically -- once every few times an email is sent. I am getting a timeout connecting to port 25. For example:

    In this listing:
    {external IP removed} = the proper IP address from the web client
    {internal IP removed} = the proper internal IP address of the Zimbra server
    {email removed} = the email address attempting to send an email

    In the /opt/zimbra/log/mailbox.log:

    2013-08-20 14:54:37,519 INFO [qtp695716855-94117:https://{internal IP removed}:443/se...endMsgRequest] [name={email removed};mid=3;ip={external IP removed};ua=ZimbraWebClient - GC28 (Mac)/8.0.4_GA_5737;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: Unable to send message
    ExceptionId:qtp695716855-94117:https://{internal IP removed}:443/service/soap/SendMsgRequest:1377024877519:568a29421643160f
    at com.zimbra.common.service.ServiceException.FAILURE (
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:166)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:385)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:258)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:293)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:209)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.eclipse.jetty.servlet.ServletHolder.handle(Ser
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter (
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r(
    at org.eclipse.jetty.servlets.GzipFilter.doFilter(Gzi
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ET
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(Zim
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(
    at Handle(
    at Handle(
    at org.eclipse.jetty.servlet.ServletHandler.doScope(S
    at Scope(
    at Scope(
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle(
    at org.eclipse.jetty.server.handler.HandlerCollection .handle(
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle(
    at org.eclipse.jetty.server.handler.DebugHandler.hand le(
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(
    at org.eclipse.jetty.server.Server.handle( :369)
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest(
    at ntent(
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content( 005)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpPa
    at org.eclipse.jetty.http.HttpParser.parseAvailable(H
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e(
    at dle(
    at$1.r un(
    at Job(
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un(
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: connect timed out; chained exception is: connect timed out
    at com.zimbra.cs.mailclient.smtp.SmtpTransport.protoc olConnect(
    at javax.mail.Service.connect(
    at javax.mail.Service.connect(
    at javax.mail.Service.connect(
    at com.zimbra.cs.mailbox.MailSender.sendMessageToHost (
    at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M
    ... 57 more
    2013-08-20 14:54:37,520 INFO [qtp695716855-94117:https://{internal IP removed}:443/service/soap/SendMsgRequest] [name={email removed};mid=3;ip={external IP removed};ua=ZimbraWebClient - GC28 (Mac)/8.0.4_GA_5737;] soap - SendMsgRequest elapsed=60195

    The weird part is that this is not a consistent issue. It occurs every other or every third email. The same error occurs with the ajax web client and with the Outlook client.

    I have been scouring the forums, support items and the web in general. All of the answers I saw were to a problem like this occurring every time, not sporadically. I opened a support request but their only answer has been to make sure split DNS was running. I do have split DNS running.

    Any ideas?

  2. #2
    Join Date
    Aug 2006
    Chandler, AZ
    Rep Power


    Same issue here, though more like every 100th email. Did you ever get any resolution to this? Chris

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