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Thread: Only a single user unable to send mail

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  1. #1
    Join Date
    Jan 2009
    Posts
    7
    Rep Power
    6

    Default Only a single user unable to send mail

    Only one email user out of 150 is unable to send mail anywhere though the user receives all emails. All other accounts are working fine. Log shows as follows

    2013-08-21 15:34:31,178 INFO [qtp719953478-284797:http://192.168.1.4:80/service/soap/SendMsgRequest] [name=xyz@abc.com;mid=36;ip=192.168.1.7;ua=ZimbraWe bClient - FF22 (Win)/8.0.4_GA_5737;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: Unable to send message
    ExceptionId:qtp719953478-284797:http://192.168.1.4:80/service/soap/S...2c39d08bbcc97b
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:258)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:686)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:448)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:403)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:234)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:166)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:522)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:385)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:258)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:293)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:209)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.eclipse.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:652)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1320)
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter (RequestStringFilter.java:52)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1291)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:57)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1291)
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r(UserAgentFilter.java:82)
    at org.eclipse.jetty.servlets.GzipFilter.doFilter(Gzi pFilter.java:256)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1291)
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ET agHeaderFilter.java:45)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1291)
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(Zim braQoSFilter.java:114)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1291)
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (DoSFilter.java:473)
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF ilter.java:344)
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF ilter.java:315)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1291)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle( ServletHandler.java:443)
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:137)
    at org.eclipse.jetty.security.SecurityHandler.handle( SecurityHandler.java:556)
    at org.eclipse.jetty.server.session.SessionHandler.do Handle(SessionHandler.java:227)
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle(ContextHandler.java:1044)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(S ervletHandler.java:372)
    at org.eclipse.jetty.server.session.SessionHandler.do Scope(SessionHandler.java:189)
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope(ContextHandler.java:978)
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:135)
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle(ContextHandlerCollection.java:255)
    at org.eclipse.jetty.server.handler.HandlerCollection .handle(HandlerCollection.java:154)
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:116)
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle(RewriteHandler.java:317)
    at org.eclipse.jetty.server.handler.DebugHandler.hand le(DebugHandler.java:81)
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:116)
    at org.eclipse.jetty.server.Server.handle(Server.java :369)
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest(AbstractHttpConnection.java:486)
    at org.eclipse.jetty.server.AbstractHttpConnection.co ntent(AbstractHttpConnection.java:944)
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content(AbstractHttpConnection.java:1 005)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpPa rser.java:861)
    at org.eclipse.jetty.http.HttpParser.parseAvailable(H ttpParser.java:240)
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e(AsyncHttpConnection.java:82)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle(SelectChannelEndPoint.java:668)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un(SelectChannelEndPoint.java:52)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job(QueuedThreadPool.java:608)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un(QueuedThreadPool.java:543)
    at java.lang.Thread.run(Thread.java:722)
    Caused by: java.io.IOException: read past EOF
    at org.apache.lucene.store.BufferedIndexInput.refill( BufferedIndexInput.java:223)
    at org.apache.lucene.store.BufferedIndexInput.readByt e(BufferedIndexInput.java:39)
    at org.apache.lucene.store.DataInput.readInt(DataInpu t.java:84)
    at org.apache.lucene.store.BufferedIndexInput.readInt (BufferedIndexInput.java:169)
    at org.apache.lucene.index.FieldsReader.detectCodeVer sion(FieldsReader.java:91)
    at org.apache.lucene.index.SegmentInfos.read(SegmentI nfos.java:303)
    at org.apache.lucene.index.DirectoryReader$1.doBody(D irectoryReader.java:79)
    at org.apache.lucene.index.SegmentInfos$FindSegmentsF ile.run(SegmentInfos.java:754)
    at org.apache.lucene.index.DirectoryReader.open(Direc toryReader.java:75)
    at org.apache.lucene.index.IndexReader.open(IndexRead er.java:462)
    at org.apache.lucene.index.IndexReader.open(IndexRead er.java:405)
    at com.zimbra.cs.index.LuceneIndex.openIndexReader(Lu ceneIndex.java:299)
    at com.zimbra.cs.index.LuceneIndex.openSearcher(Lucen eIndex.java:400)
    at com.zimbra.cs.mailbox.MailboxIndex.existsInContact s(MailboxIndex.java:271)
    at com.zimbra.cs.mailbox.Mailbox.newContactAddrs(Mail box.java:6965)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:531)
    ... 56 more
    2013-08-21 15:34:31,179 INFO [qtp719953478-284797:http://192.168.1.4:80/service/soap/SendMsgRequest] [name=xyz@abc.com;mid=36;ip=192.168.1.7;ua=ZimbraWe bClient - FF22 (Win)/8.0.4_GA_5737;] soap - SendMsgRequest elapsed=10


    This problem happened just 10 days ago and we have not changed anything in the server. All other accounts are working fine for incoming and outgoing emails.

    Can anyone help me.

    Thanks
    -Sanjit

  2. #2
    Join Date
    Nov 2006
    Location
    UK
    Posts
    8,017
    Rep Power
    25

    Default

    Does the problem follow the user if they try the web client from a different computer ?

  3. #3
    Join Date
    Jan 2009
    Posts
    7
    Rep Power
    6

    Default

    Yes, we have tried from different computer with same result.

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