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Thread: mark as spam not working for a weekly mailing list

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  1. #1
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    Default mark as spam not working for a weekly mailing list

    A business is spamming one of our users directly (as in not to a distribution list). They have marked the email as spam, but they get it each week, since it's a coupon mailer.

    Anti-spam service is running and other users do not get this experience. Any ideas on possible causes?

  2. #2
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    Can't your user simply unsubscribe that mailer ?
    Cheers,
    Raun
    Always ready to help.

  3. #3
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    The message is unsolicited, as in SPAM. Come now... -.-

  4. #4
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    Header of the spam mail please
    Cheers,
    Raun
    Always ready to help.

  5. #5
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    Bear with me as this was forwarded to me, so I'm going to try including all relevant while obfuscating security concerning details.

    From: "Staples" <staplescanada@e.staples.ca>=20
    To: REDACTED=20
    Sent: Monday, September 23, 2013 10:56:52 AM=20
    Subject: =E2=9D=BA days, =E2=9D=BA incredible deals + preview our flyer=20

    Staples=20

    =09=09View on mobile device or browser | Forward to a friend =09=09=09=09=
    =09=09=09=09=09=09=09=09
    =09=09=09=09Weekly Flyer | Find a store | FREE Delivery on all orders over =
    $45.=20
    =09=09=09
    =09=09
    =09=09Coupon code: 8489599187662303 =09
    =09
    =09How to redeem | View Monitors=20
    =09=09
    =09=09Coupon code: 8490299187662307 =09
    =09
    =09How to redeem | View Cameras=20
    =09=09
    =09=09Coupon code: 8491199187662308 =09
    =09
    =09How to redeem | View Hard Drives=20
    =09=09
    =09=09Coupon code: 8491999187662301 =09
    =09
    =09How to redeem | View Tablets=20
    =09=09
    =09=09Coupon code: 8492699187662306 =09
    =09
    =09How to redeem | View Laptops=20
    =09
    =09=09
    =09INK & TONER | PAPER | OFFICE SUPPLIES | COMPUTERS | CLEANING | BREAKROOM=
    | FURNITURE | COPY & PRINT | DEALS=20
    =09=09
    =09For questions or to order, call 1-800-668-6888 =09=09=09=09=09=09=09
    =09
    =09=09
    =09=09AIR MILES offers valid 1 day only, as indicated on coupon. AIR MILES =
    Collector Card must be included at time of purchase. Offer cannot be combin=
    ed with any other AIR MILES Bonus offer. See a Staples associate for detail=
    s. =C2=AE=E2=84=A2 Trademarks of AIR MILES International Trading B.V. Used =
    under license by LoyaltyOne, Inc. and Staples Canada Inc.=20
    Not sure if that is quite the right header. I'm guessing no. If it isn't I'll try to get the right one.

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by BloodyIron View Post
    Not sure if that is quite the right header. I'm guessing no. If it isn't I'll try to get the right one.
    You need to do a tight-click & "Show original" of the offending email for the headers.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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