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Thread: Sending Mails outside domain via zimbra webmail display access denied

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  1. #1
    Join Date
    Sep 2010
    Location
    Tanzania
    Posts
    25
    Rep Power
    5

    Default Sending Mails outside domain via zimbra webmail display access denied

    Hi,

    Am facing one issue that i fail to understand what this issue could be.

    I was installing new Mail Marshal server but i changed Relay IP address to another backup server.

    Now, after setup completion i started to see access denied msg when users are sending mail to outside domain via zimbra webmail.

    Everything works fine with outlook except zimbra webmail.

    Emails from outside are working fine as well.

    The error msg is as follows:

    Code:
    Message not sent; one or more addresses were not accepted.
    Rejected addresses: Emmanuel Doe <eDoe69@gmail.com>
    method:	[unknown]
    msg:	Invalid address: Emmanuel Doe <eDoe69@gmail.com>. com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient eDoe69@gmail.com: 554 5.7.1 <eDoe69@gmail.com>: Relay access denied
    code:	mail.SEND_ABORTED_ADDRESS_FAILURE
    detail:	soap:Sender
    trace:	qtp1456226908-2956:http://192.168.0.5:80/service/soap/SendMsgRequest:1382112779652:90b18eacbe9d5bd4
    request:	
    
    Body: {
      SendMsgRequest: {
        _jsns: "urn:zimbraMail",
        m: {
          e: [
            // [0]:
            {
              a: "eDoe69@gmail.com",
              p: "Emmanuel Doe",
              t: "t"
             },
            // [1]:
            {
              a: "eDoe@msd.com",
              p: "Emmanuel Doe",
              t: "f"
             }
           ],
          idnt: "068ef1c9-babf-434f-90d0-8e7b9f96039f",
          mp: [
            // [0]:
            {
              ct: "multipart/alternative",
              mp: [
                // [0]:
                {
                  content: {
                    _content: "poa 
    "
                   },
                  ct: "text/plain"
                 },
                // [1]:
                {
                  content: {
                    _content: "&lt;html&gt;&lt;body&gt;&lt;div style=&quot;font-family: Arial; font-size: 10pt; color: #000000&quot;&gt;&lt;div&gt;poa&lt;br&gt;&lt;/div&gt;&lt;/div&gt;&lt;/body&gt;&lt;/html&gt;"
                   },
                  ct: "text/html"
                 }
               ]
             }
           ],
          su: {
            _content: "mambo"
           }
         },
        suid: 1382112762577
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "eDoe@msd.com",
          by: "name"
         },
        authToken: "(removed)",
        notify: {
          seq: 2
         },
        session: {
          _content: 1122,
          id: 1122
         },
        userAgent: {
          name: "ZimbraWebClient - FF12 (Win)",
          version: "8.0.2_GA_5569"
         }
       }
     }
    And this is how settings kooks like.



    zmprov gacf | grep zimbraMtaRestriction
    Code:
    zimbraMtaRestriction: reject_invalid_hostname
    zimbraMtaRestriction: reject_non_fqdn_hostname
    zimbraMtaRestriction: reject_non_fqdn_sender
    zimbraMtaRestriction: reject_rbl_client dnsbl.njabl.org
    zimbraMtaRestriction: reject_rbl_client cbl.abuseat.org
    zimbraMtaRestriction: reject_rbl_client bl.spamcop.net
    zimbraMtaRestriction: reject_rbl_client dnsbl.sorbs.net
    zimbraMtaRestriction: reject_rbl_client sbl.spamhaus.org
    zimbraMtaRestriction: reject_rbl_client relays.mail-abuse.org
    postconf mynetworks
    Code:
    mynetworks = 127.0.0.0/8 192.198.0.5/32
    host `hostname`
    Code:
    mail.msd.com has address 192.168.0.5
    dig msd.com mx
    Code:
    ; <<>> DiG 9.7.0-P1 <<>> msd.com mx
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 46359
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 1, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;msd.com.                     IN      MX
    
    ;; ANSWER SECTION:
    msd.com.              604800  IN      MX      20 mail2.msd.com.
    msd.com.              604800  IN      MX      10 mail.msd.com.
    
    ;; AUTHORITY SECTION:
    msd.com.              604800  IN      NS      ns1.msd.com.
    
    ;; ADDITIONAL SECTION:
    mail.msd.com.         604800  IN      A       192.168.0.5
    ns1.msd.com.          604800  IN      A       192.168.0.5
    
    ;; Query time: 29 msec
    ;; SERVER: 192.168.0.5#53(192.168.0.5)
    ;; WHEN: Fri Oct 18 19:08:28 2013
    ;; MSG SIZE  rcvd: 120
    dig msd.com any
    Code:
    ; <<>> DiG 9.7.0-P1 <<>> msd.com any
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12992
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;msd.com.                     IN      ANY
    
    ;; ANSWER SECTION:
    msd.com.              604800  IN      SOA     mail.msd.com. admin.msd.com. 101117 604800 86400 2419200 604800
    msd.com.              604800  IN      NS      ns1.msd.com.
    msd.com.              604800  IN      MX      10 mail.msd.com.
    msd.com.              604800  IN      MX      20 mail2.msd.com.
    msd.com.              604800  IN      A       192.168.0.5
    
    ;; ADDITIONAL SECTION:
    ns1.msd.com.          604800  IN      A       192.168.0.5
    mail.msd.com.         604800  IN      A       192.168.0.5
    
    ;; Query time: 24 msec
    ;; SERVER: 192.168.0.5#53(192.168.0.5)
    ;; WHEN: Fri Oct 18 19:09:06 2013
    ;; MSG SIZE  rcvd: 178
    Logs tail -f /var/log/zimbra.log
    Code:
    Oct 18 19:33:26 mail postfix/smtpd[26978]: NOQUEUE: filter: RCPT from mail.msd.com[192.168.0.5]: <edoe@msd.com>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10026; from=<edoe@msd.com> to=<edoe69@gmail.com> proto=ESMTP helo=<mail.msd.com>
    Oct 18 19:33:26 mail postfix/smtpd[26978]: NOQUEUE: filter: RCPT from mail.msd.com[192.168.0.5]: <edoe@msd.com>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10024; from=<edoe@msd.com> to=<edoe69@gmail.com> proto=ESMTP helo=<mail.msd.com>
    Oct 18 19:33:26 mail postfix/smtpd[26978]: NOQUEUE: reject: RCPT from mail.msd.com[192.168.0.5]: 554 5.7.1 <edoe69@gmail.com>: Relay access denied; from=<edoe@msd.com> to=<edoe69@gmail.com> proto=ESMTP helo=<mail.msd.com>
    Any idea why it fails sending mails to outside domains via web interface?

    It was working fine until yesterday.

    Thanks in advance.
    The quieter you become,The more you are able to hear,,,,,

  2. #2
    Join Date
    Sep 2010
    Location
    Tanzania
    Posts
    25
    Rep Power
    5

    Default

    Hi,

    I don't know why,,, but now it seems to work.

    Regards
    The quieter you become,The more you are able to hear,,,,,

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