I understand that you are going through a corporate change, but not answering the phone to people that have paid for support that includes phone contact is unacceptable. This has been going on for months now, and I am finally over the edge.
Why can't I speak to a support agent, when that is what we pay for? Having an operator that has ZERO knowledge offer to open a ticket for me is useless. Especially when the ticket I opened 60 hours previously has gone unanswered.
Not only are we now considering a move away from Zimbra, but we also need to consider speaking with our attorneys about your breach of contract.
Understanding can only go so far when you are collecting thousands of dollars and aren't providing services.