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Thread: Archval accounts Problem

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  1. #1
    Join Date
    Feb 2014
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    Default Archval accounts Problem

    Hi,

    We are using Zimbra Release 7.2.0_GA_2669.RHEL5_64_20120410001942 RHEL5_64 NETWORK edition.

    We also have a archival server in place.

    Now archival account does not work. We are unable to edit,delete the archival accounts on both main server as well as archival server although we are able to create the archival account. Mail Queue is growing as the main server is not transferring mails to archival server,

    When clicked on archival account the error is as below;

    JavaScript error encountered in method
    ZAaccountviewcontroller.prototype._setview



    Please help..

  2. #2
    Join Date
    Feb 2014
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    Default any help is appreciated

    any help is appreciated

  3. #3
    Join Date
    Feb 2014
    Posts
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    Default

    Below is the error on archival server

    mailbox - Recoverable exception getting mailbox for bill.g-20121218@domain.com.archive
    com.zimbra.common.service.ServiceException: system failure: Cannot READ index directory (mailbox=602 idxPath=/zimbra/index/0/602/index/0)
    ExceptionId:LmtpServer-1522:1391539863804:2fb7758265830575
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.index.LuceneIndex.<init>(LuceneIndex .java:184)
    at com.zimbra.cs.index.MailboxIndex.<init>(MailboxInd ex.java:51)
    at com.zimbra.cs.mailbox.IndexHelper.instantiateMailb oxIndex(IndexHelper.java:104)
    at com.zimbra.cs.mailbox.Mailbox.open(Mailbox.java:50 9)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:525)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:373)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:341)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:287)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:246)
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:442 )
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:370)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processMessag eData(LmtpHandler.java:367)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.continueDA TA(TcpLmtpHandler.java:72)
    at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:356)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:172)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.processCom mand(TcpLmtpHandler.java:65)
    at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:199)
    at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:140)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
    2014-02-05 00:21:03,804 INFO [LmtpServer-1522] [ip=10.10.11.230;] mailbox - Recoverable exception getting mailbox for john.t-20121218@domain.com.archive
    com.zimbra.common.service.ServiceException: system failure: Cannot READ index directory (mailbox=764 idxPath=/zimbra/index/0/764/index/0)
    ExceptionId:LmtpServer-1522:1391539863804:2fb7758265830575
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.index.LuceneIndex.<init>(LuceneIndex .java:184)
    at com.zimbra.cs.index.MailboxIndex.<init>(MailboxInd ex.java:51)
    at com.zimbra.cs.mailbox.IndexHelper.instantiateMailb oxIndex(IndexHelper.java:104)
    at com.zimbra.cs.mailbox.Mailbox.open(Mailbox.java:50 9)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:525)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:373)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:341)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:287)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:246)
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:442 )
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:370)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processMessag eData(LmtpHandler.java:367)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.continueDA TA(TcpLmtpHandler.java:72)
    at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:356)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:172)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.processCom mand(TcpLmtpHandler.java:65)
    at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:199)
    at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:140)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
    2014-02-05 00:21:03,804 INFO [LmtpServer-1522] [ip=x.x.x.x;]

  4. #4
    Join Date
    Feb 2014
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    Default

    Solved the issue, never mind.

    Recreated the index folder on the archival server and reindexed the mailboxes.

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