We are using zcs-6.0.6. Recently experiencing a strange problem. Few particular mails just disappear after reaching a mailbox. The message contains attachment of .jpg & .pdf files. These mails are reachig to other accounts without any problem. I have studied the followings:
- No record of deleting/ moving of the messages in any logs.
- I was able to trace these mails in the particular mailbox folder (/opt/zimbra/store/0/[id]/msg/)
- Having doubt on indexing, I tried to reindex the mailbox after deleting all files in /opt/zimbra/index/0/[id]/index/0 and runing command zmprov rim [emailis] start
But still these mails are not showing in inbox. Also looks like re-indexing is not working properly. Status always showed: progress: numSucceeded=0, numFailed=0, numRemaining=0; I have also tried the following link without any success:
Zimbra Failing to Re-index a Mailbox | mojocode.com
Can you please suggest why these mails are not showing?