Is anyone working today at HQ? I've had a ticket out at Level 2 for three days, am a Premium paying customer. and being forced to wait til India comes online at the end of a 12-hour workday. The phones have been kinda dead at HQ since 3:30pm PST today. Yesterday I put in 20 hours when Mumbai came online at 6pm PST. We didn't get finished until 3:30am PST after several go-rounds and a few breaks. This does not bode well during the business transition.
I really need to get some issues resolved before I can do an upgrade.