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Thread: Error while trying to autocomplete mail address from GAL

  1. #1
    Join Date
    Feb 2006
    Location
    France (Haute-Savoie)
    Posts
    123
    Rep Power
    9

    Default Error while trying to autocomplete mail address from GAL

    Hi all,

    Here is the error I have when I begin to type the mail address of a contact in the GAL, and when "Autocomplete from GAL" is enabled in the COS, and in the account properties :

    Code:
    msg - system failure: unable to search GAL
    com.zimbra.common.service.ServiceException: system failure: unable to search GAL
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:175)
        at com.zimbra.cs.account.ldap.LdapProvisioning.searchLdapGal(LdapProvisioning.java:3441)
        at com.zimbra.cs.account.ldap.LdapProvisioning.autoCompleteGal(LdapProvisioning.java:3279)
        at com.zimbra.cs.service.account.AutoCompleteGal.handle(AutoCompleteGal.java:71)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:262)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:162)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
    Caused by: javax.naming.NamingException: [LDAP: error code 80 - NDS error: remote failure (-635)]; remaining name 'o=Bot'
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3029)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2931)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2737)
        at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1808)
        at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1731)
        at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:368)
        at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:338)
        at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:321)
        at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:248)
        at com.zimbra.cs.account.ldap.LdapUtil.searchLdapGal(LdapUtil.java:837)
        at com.zimbra.cs.account.ldap.LdapProvisioning.searchLdapGal(LdapProvisioning.java:3439)
        ... 24 more
    
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    When I close the error popup, I try to launch again the search by typing another letter of the name searched, and it tries to contact the LDAP server, but it seems it cannot ...

    I noticed in the COS that the option allowing to use GAL to autocomplete the email addresses was twice : once in the Features tab and once in the Preferences tab ...
    - is that normal ???
    - it could be a problem if this option is configured differently in the two tabs, couldn't it ?

    Thanks for your comments.
    Last edited by fmodola; 02-15-2007 at 03:13 AM.

  2. #2
    Join Date
    Feb 2006
    Location
    France (Haute-Savoie)
    Posts
    123
    Rep Power
    9

    Default Solved

    I found the error : when I changed the GAL parameters, Zimbra Admin didn't let me save normally.
    So, I went on the COS parameters, but returned to GAL configuration. It seemed to have recorded my changes, but, in fact, it didn't.

    I corrected the error, but following the string I put in the autocomplete filter for GAL configuration, I have a similar error !

    I found a string allowing my users to search for other contacts :
    Code:
    (|(sn=%s*)(mail=*%s*))

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