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Thread: Error while trying to autocomplete mail address from GAL

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  1. #1
    Join Date
    Feb 2006
    France (Haute-Savoie)
    Rep Power

    Default Error while trying to autocomplete mail address from GAL

    Hi all,

    Here is the error I have when I begin to type the mail address of a contact in the GAL, and when "Autocomplete from GAL" is enabled in the COS, and in the account properties :

    msg - system failure: unable to search GAL
    com.zimbra.common.service.ServiceException: system failure: unable to search GAL
        at com.zimbra.common.service.ServiceException.FAILURE(
        at com.zimbra.cs.account.ldap.LdapProvisioning.searchLdapGal(
        at com.zimbra.cs.account.ldap.LdapProvisioning.autoCompleteGal(
        at com.zimbra.cs.service.account.AutoCompleteGal.handle(
        at com.zimbra.soap.SoapEngine.dispatchRequest(
        at com.zimbra.soap.SoapEngine.dispatch(
        at com.zimbra.soap.SoapEngine.dispatch(
        at com.zimbra.soap.SoapServlet.doPost(
        at javax.servlet.http.HttpServlet.service(
        at com.zimbra.cs.servlet.ZimbraServlet.service(
        at javax.servlet.http.HttpServlet.service(
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(
        at org.apache.catalina.core.StandardWrapperValve.invoke(
        at org.apache.catalina.core.StandardContextValve.invoke(
        at org.apache.catalina.core.StandardHostValve.invoke(
        at org.apache.catalina.valves.ErrorReportValve.invoke(
        at org.apache.catalina.core.StandardEngineValve.invoke(
        at org.apache.catalina.valves.AccessLogValve.invoke(
        at org.apache.catalina.connector.CoyoteAdapter.service(
        at org.apache.coyote.http11.Http11Processor.process(
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(
        at org.apache.tomcat.util.threads.ThreadPool$
    Caused by: javax.naming.NamingException: [LDAP: error code 80 - NDS error: remote failure (-635)]; remaining name 'o=Bot'
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(
        at com.sun.jndi.ldap.LdapCtx.searchAux(
        at com.sun.jndi.ldap.LdapCtx.c_search(
        at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(
        at com.zimbra.cs.account.ldap.LdapUtil.searchLdapGal(
        at com.zimbra.cs.account.ldap.LdapProvisioning.searchLdapGal(
        ... 24 more
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    When I close the error popup, I try to launch again the search by typing another letter of the name searched, and it tries to contact the LDAP server, but it seems it cannot ...

    I noticed in the COS that the option allowing to use GAL to autocomplete the email addresses was twice : once in the Features tab and once in the Preferences tab ...
    - is that normal ???
    - it could be a problem if this option is configured differently in the two tabs, couldn't it ?

    Thanks for your comments.
    Last edited by fmodola; 02-15-2007 at 03:13 AM.

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