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Thread: Cannot View Mail Queue

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  1. #1
    Join Date
    Jan 2007
    Location
    Orande County, CA
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    Default Cannot View Mail Queue

    We are running Zimbra 4.5.0_GA and when I click the Mail Queues I get the following error.

    Message: system failure: server mail.xxxxx.net zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
    com.zimbra.common.service.ServiceException: system failure: server mail.xxxxx.net zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:175)
    at com.zimbra.cs.rmgmt.RemoteManager.<init>(RemoteMan ager.java:81)
    at com.zimbra.cs.rmgmt.RemoteManager.getRemoteManager (RemoteManager.java:202)
    at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:55)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:262)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)

    Error code: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver

  2. #2
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
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    Default

    Quote Originally Posted by Gill Bates View Post
    com.zimbra.common.service.ServiceException: system failure: server mail.xxxxx.net zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
    Hi Gill,
    Please go to the wiki, and search for Generate SSH keys and follow the instructions.

    -john

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