Hi,
We have some users that have a particular email being marked as spam as follows;

X-Virus-Scanned: amavisd-new at
X-Spam-Flag: YES
X-Spam-Score: 7.052
X-Spam-Level: *******
X-Spam-Status: Yes, score=7.052 tagged_above=-10 required=6.6
tests=[AWL=-1.673, BAYES_00=-2.599, HTML_MESSAGE=0.001,
RCVD_IN_DSBL=2.6, RCVD_IN_NJABL_DUL=1.946, RCVD_IN_NJABL_PROXY=0.721,
RCVD_IN_SORBS_SOCKS=2.159, RCVD_IN_XBL=3.897]

How do a "untrain" the spam fucntionality in zimbra so that the rules causing this particular message to be marked as spam.

The users claim that they have never marked and emails from the address as spam.

Looking forward to your advice.

Regards
Ben