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Thread: Outlook Distribution List Error

  1. #1
    Join Date
    Nov 2006
    Posts
    7
    Rep Power
    9

    Default Outlook Distribution List Error

    After upgrading to version 4.5, the boss can no longer send email to Outlook 2003 distribution lists. She's getting the following error:

    Code:
    Note: Soap Fault. Please recreate and resend the message. Details below:
    
    Error Code: mail.SEND_ABORTED_ADDRESS_FAILURE 
    Error Text: Invalid address: <"Staff">
    The logs show the following:

    Code:
    2007-02-26 09:36:48,761 WARN  [http-81-Processor98] [mid=20;ip=x.x.x.x;name=xxx@xxx.xxx;] MailSender - exception ocurred during SendMsg
    javax.mail.SendFailedException: Invalid Addresses;
      nested exception is:
            class com.sun.mail.smtp.SMTPAddressFailedException: 504 <Staff>: Recipient address rejected: need fully-qualified address
    
            at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
            at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
            at javax.mail.Transport.send0(Transport.java:151)
            at javax.mail.Transport.send(Transport.java:80)
            at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:368)
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:248)
            at com.zimbra.cs.operation.SendMsgOperation.callback(SendMsgOperation.java:110)
            at com.zimbra.cs.operation.Operation.schedule(Operation.java:190)
            at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:140)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:262)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:162)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
            at java.lang.Thread.run(Thread.java:613)
    2007-02-26 09:36:48,761 INFO  [http-81-Processor98] [mid=20;ip=10.1.1.90;name=wynne_smith@bmwcca.org;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException: Invalid address: <"Staff">
            at com.zimbra.cs.mailbox.MailServiceException.internal_SEND_FAILURE(MailServiceException.java:375)
            at com.zimbra.cs.mailbox.MailServiceException.SEND_ABORTED_ADDRESS_FAILURE(MailServiceException.java:379)
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:298)
            at com.zimbra.cs.operation.SendMsgOperation.callback(SendMsgOperation.java:110)
            at com.zimbra.cs.operation.Operation.schedule(Operation.java:190)
            at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:140)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:262)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:162)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
            at java.lang.Thread.run(Thread.java:613)
    Caused by: javax.mail.SendFailedException: Invalid Addresses;
      nested exception is:
            class com.sun.mail.smtp.SMTPAddressFailedException: 504 <Staff>: Recipient address rejected: need fully-qualified address
    
            at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
            at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
            at javax.mail.Transport.send0(Transport.java:151)
            at javax.mail.Transport.send(Transport.java:80)
            at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:368)
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:248)
            ... 25 more
    This distribution list worked in version 4.0x, but now it's making her angry and putting me in some serious hot water.

    She's using Outlook 2003 with the latest version of the Outlook Connector installed. She categorically refuses to use a different email client (including the web client), so I need to find a way to appease her.

    Any ideas?

    Thanks

    Edit: forgot to mention this is version 4.5 Network Edition running on Mac OS X 10.4.9

  2. #2
    Join Date
    Apr 2006
    Location
    Williamsburg, VA
    Posts
    451
    Rep Power
    9

    Default

    Greetings,

    We ran into the same issue, but my understanding is that this issue is addressed in 4.5.1 and 4.5.2. I haven't had a chance to test it myself.

  3. #3
    Join Date
    Nov 2006
    Posts
    7
    Rep Power
    9

    Default

    Oh, thank goodness. I've downloaded the update, but haven't installed it, yet. I'll do that later today.

    I will report back if the problem persists.

    Thank you!

  4. #4
    Join Date
    Nov 2006
    Posts
    7
    Rep Power
    9

    Default

    OK, completed the upgrade to the latest version of Zimbra.

    Unfortunately, the error still exists.

    Code:
    2007-02-27 08:53:25,262 WARN  [http-81-Processor100] [mid=20;ip=x.x.x.x;name=xxx@xxx.xxx;] MailSender - exception ocurred during SendMsg
    javax.mail.SendFailedException: Invalid Addresses;
      nested exception is:
            class com.sun.mail.smtp.SMTPAddressFailedException: 504 <Staff>: Recipient address rejected: need fully-qualified address
    
            at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
            at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
            at javax.mail.Transport.send0(Transport.java:151)
            at javax.mail.Transport.send(Transport.java:80)
            at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:368)
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:248)
            at com.zimbra.cs.operation.SendMsgOperation.callback(SendMsgOperation.java:110)
            at com.zimbra.cs.operation.Operation.schedule(Operation.java:190)
            at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:140)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:270)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:168)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:90)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
            at java.lang.Thread.run(Thread.java:613)
    2007-02-27 08:53:25,266 INFO  [http-81-Processor100] [mid=20;ip=10.1.1.90;name=wynne_smith@bmwcca.org;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException: Invalid address: <"Staff">
            at com.zimbra.cs.mailbox.MailServiceException.internal_SEND_FAILURE(MailServiceException.java:375)
            at com.zimbra.cs.mailbox.MailServiceException.SEND_ABORTED_ADDRESS_FAILURE(MailServiceException.java:379)
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:298)
            at com.zimbra.cs.operation.SendMsgOperation.callback(SendMsgOperation.java:110)
            at com.zimbra.cs.operation.Operation.schedule(Operation.java:190)
            at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:140)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:270)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:168)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:90)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
            at java.lang.Thread.run(Thread.java:613)
    Caused by: javax.mail.SendFailedException: Invalid Addresses;
      nested exception is:
            class com.sun.mail.smtp.SMTPAddressFailedException: 504 <Staff>: Recipient address rejected: need fully-qualified address
    
            at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
            at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
            at javax.mail.Transport.send0(Transport.java:151)
            at javax.mail.Transport.send(Transport.java:80)
            at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:368)
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:248)
            ... 25 more

  5. #5
    Join Date
    Apr 2006
    Location
    Williamsburg, VA
    Posts
    451
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    9

    Default

    You did upgrade to the latest Outlook Connector, yes?

    What happens if you click the + next to the name of the group in Outlook.

  6. #6
    Join Date
    Nov 2006
    Posts
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    Rep Power
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    Default

    Nope. I've upgraded the Outlook Connector and everything works perfectly.

    Thanks so much for the help!

  7. #7
    Join Date
    Apr 2006
    Location
    Williamsburg, VA
    Posts
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    Default

    No problem...that actually helps me as well

    Thank you!

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