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Thread: Can't restore users accounts

  1. #1
    Join Date
    Jul 2006
    Location
    Milwaukee, WI
    Posts
    63
    Rep Power
    10

    Default Can't restore users accounts

    When I do a user restore I receive this message:

    2007-02-27 13:23:46,684 INFO [http-7071-Processor50] [ip=127.0.0.1;name=zimbra;] io - AsyncFileCopier is shut down
    2007-02-27 13:23:46,685 INFO [http-7071-Processor50] [ip=127.0.0.1;name=zimbra;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: Error executing redoOp
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:175)
    at com.zimbra.cs.redolog.RedoPlayer.playOp(RedoPlayer .java:321)
    at com.zimbra.cs.redolog.RedoPlayer.scanLog(RedoPlaye r.java:136)
    at com.zimbra.cs.backup.RestoreAccountSession.playBac kRedoOps(RestoreAccountSession.java:299)
    at com.zimbra.cs.backup.RestoreAccountSession.endRest ore(RestoreAccountSession.java:232)
    at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctS ession.endRestore(FileBackupTarget.java:2047)
    at com.zimbra.cs.backup.FileBackupTarget.restore(File BackupTarget.java:411)
    at com.zimbra.cs.backup.BackupManager.restore(BackupM anager.java:444)
    at com.zimbra.cs.service.backup.Restore.handle(Restor e.java:124)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:270)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:168)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:90)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such message: 49544
    at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _MSG(MailServiceException.java:156)
    at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem .java:909)
    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1755)
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3830)
    at com.zimbra.cs.redolog.op.AlterItemTag.redo(AlterIt emTag.java:125)
    at com.zimbra.cs.redolog.RedoPlayer.playOp(RedoPlayer .java:319)
    ... 29 more

    I have tried just full backups or inc.. none work.

  2. #2
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    21

    Default

    If your a network edition cust, please send an e-mail to support@zimbra.com

    Thanks
    john

  3. #3
    Join Date
    Jul 2006
    Location
    Milwaukee, WI
    Posts
    63
    Rep Power
    10

    Default

    Will do. Thanks.

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