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Thread: New Installation - Mailbox Service fails to start

  1. #1
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    Default New Installation - Mailbox Service fails to start

    Good afternoon experts,

    I am relatively new to Zimbra and Linux, your advice and tutoring is greatly appreciated. I just installed Zimbra 8.0.7 (Open Source), onto a Dell Precision 690, 4GBs RAM, and 4 Core processor. This installation will be for internal use only, and will never interface with a public network, forward DNS queries for external resolution, or send email via SMTP or other protocol to any other mail server. All mailboxes will be hosted locally on this server, and will not exceed 50 Users.

    The installation of Zimbra ran fairly smoothly, with no issues, however when I the server is starting (specifically Zimbra), all services start except for mailbox. I have tried to search for the Zimbra mailbox logs, but have not found them. I have referenced /var/logs/syslog, but this log did not have anything useful to help point to the issue. I have read the quick start guide, administrator's guide, but have not found a solution. I have uninstalled and reinstalled twice with the same results. Does anyone have any suggestions or recommendations to try?

    Thanks,

    Pat

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Details of the log files are here: Log Files - Zimbra :: Wiki Specifically you need to look in the /var/log/zimbra.log and see what it shows when you try to start Zimbra. Have you made sure that there is nothing else listening on Port 25? If there's a mail server that set to start at boot then disable it and kill any running process and restart Zimbra.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Let's be sure that you didn't install apache or something before install Zimbra, also paste us the error in the /var/log/zimbra.log like phoenix told.

    Best regards

  4. #4
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    Good Morning, thanks to all who have replied.

    Is there a simple way to "pipe" these logs to a text file, so I can copy and paste them to this forum. The server I am working on does not have internet access, so i cannot access this forum from the Firefox browser. I'll need to transfer to thumb drive and then to my laptop to send them.

    Thanks,

    Pat

  5. #5
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    Hope this helps - I performed a clean install of ubuntu 12.04lts first, then the pre-reqs from the WIKI installation guide, and then Zimbra. I don't believe I picked Apache as a service to install, but did select DNS. The server was originally installed with a DHCP address, and later changed to static. Additional steps performed:

    * I created a "Zimbra" account, and changed the password so I can "su" to that user.

    * I installed Bind9, and created the DNS configuration files (resolv.conf, named.conf, and named.conf.local) as outlined in the WIKI. When I restart the Bind9 service I get "OK". So I'm assuming that DNS is working properly. I ran a complete apt-get update, and apt-get upgrade to the server. I installed any pre-reqs which Zimbra called for that were not applied during the upgrade process.

    * At this point the server was disconnected from the public network, and a private IP address (192.168.2.11) assigned. I updated the interfaces file to reflect the new IP change, and updated the resolv.conf file to remove the DHCP DNS servers, I then rebooted the server. This server will function as the only DNS server for this network.

    * I update the hosts file to reflect my FQDN and Hostname. I can ping by both Hostname, and FQDN.

    * I ran the Zimbra install as "root".

  6. #6
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    Quote Originally Posted by Tacflame43228 View Post
    Is there a simple way to "pipe" these logs to a text file, so I can copy and paste them to this forum. The server I am working on does not have internet access, so i cannot access this forum from the Firefox browser. I'll need to transfer to thumb drive and then to my laptop to send them.
    G'day Pat. The logs are text files themselves, so you can just copy them

    cp /var/log/zimbra.log new-log-file.txt

    Failing that you can copy them indirectly.. something like

    cat /var/log/zimbra.log > new-log-file.txt

    If you are a unixhead then trimming them with vi/vim is nice. If you come from a windows environment then Wordpad handles the UNIX line endings nicely and will allow you to trim/cut/paste the log excerpts you need into your browser.

    Sneaker-net is not fun but does the job.

  7. #7
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    Thanks , I should have the files shortly. Thanks to all for your patience and support.

  8. #8
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    08:22:45 jt2dcmailsvr zmmailboxdmgr[27629]: assuming no other instance is running
    Jul 19 08:22:45 jt2dcmailsvr zmmailboxdmgr[27629]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:22:45 jt2dcmailsvr zmmailboxdmgr[27629]: assuming no other instance is running
    Jul 19 08:22:45 jt2dcmailsvr zmmailboxdmgr[27629]: no manager process is running
    Jul 19 08:22:45 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmmailboxdctl status norewrite returned 1 (25 - 13) (0.05 sec)
    Jul 19 08:22:45 jt2dcmailsvr zmconfigd[27843]: Tracking service mailboxd
    Jul 19 08:22:46 jt2dcmailsvr zmconfigd[27843]: Watchdog: service antivirus status is OK.
    Jul 19 08:22:46 jt2dcmailsvr zmconfigd[27843]: All rewrite threads completed in 0.00 sec
    Jul 19 08:22:46 jt2dcmailsvr zmconfigd[27843]: All restarts completed in 0.00 sec
    Jul 19 08:23:46 jt2dcmailsvr zmconfigd[27843]: Fetching All configs
    Jul 19 08:23:46 jt2dcmailsvr zmconfigd[27843]: All configs fetched in 0.05 seconds
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27828]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27828]: assuming no other instance is running
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27828]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27828]: assuming no other instance is running
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27828]: no manager process is running
    Jul 19 08:23:46 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmstorectl status norewrite returned 1 (30 - 13) (0.07 sec)
    Jul 19 08:23:46 jt2dcmailsvr zmconfigd[27843]: Tracking service mailbox
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27838]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27838]: assuming no other instance is running
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27838]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27838]: assuming no other instance is running
    Jul 19 08:23:46 jt2dcmailsvr zmmailboxdmgr[27838]: no manager process is running
    Jul 19 08:23:46 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmmailboxdctl status norewrite returned 1 (25 - 13) (0.04 sec)
    Jul 19 08:23:46 jt2dcmailsvr zmconfigd[27843]: Tracking service mailboxd
    Jul 19 08:23:47 jt2dcmailsvr zmconfigd[27843]: Watchdog: service antivirus status is OK.
    Jul 19 08:23:47 jt2dcmailsvr zmconfigd[27843]: All rewrite threads completed in 0.00 sec
    Jul 19 08:23:47 jt2dcmailsvr zmconfigd[27843]: All restarts completed in 0.00 sec
    Jul 19 08:24:08 jt2dcmailsvr zmmailboxdmgr[28258]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:24:08 jt2dcmailsvr zmmailboxdmgr[28258]: assuming no other instance is running
    Jul 19 08:24:08 jt2dcmailsvr zmmailboxdmgr[28258]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:24:08 jt2dcmailsvr zmmailboxdmgr[28258]: assuming no other instance is running
    Jul 19 08:24:08 jt2dcmailsvr zmmailboxdmgr[28258]: no manager process is running
    Jul 19 08:24:47 jt2dcmailsvr zmconfigd[27843]: Fetching All configs
    Jul 19 08:24:47 jt2dcmailsvr zmconfigd[27843]: All configs fetched in 0.05 seconds
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28427]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28427]: assuming no other instance is running
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28427]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28427]: assuming no other instance is running
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28427]: no manager process is running
    Jul 19 08:24:47 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmstorectl status norewrite returned 1 (30 - 13) (0.07 sec)
    Jul 19 08:24:47 jt2dcmailsvr zmconfigd[27843]: Tracking service mailbox
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28437]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28437]: assuming no other instance is running
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28437]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28437]: assuming no other instance is running
    Jul 19 08:24:47 jt2dcmailsvr zmmailboxdmgr[28437]: no manager process is running
    Jul 19 08:24:47 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmmailboxdctl status norewrite returned 1 (25 - 13) (0.04 sec)
    Jul 19 08:24:47 jt2dcmailsvr zmconfigd[27843]: Tracking service mailboxd
    Jul 19 08:24:48 jt2dcmailsvr zmconfigd[27843]: Watchdog: service antivirus status is OK.
    Jul 19 08:24:48 jt2dcmailsvr zmconfigd[27843]: All rewrite threads completed in 0.00 sec
    Jul 19 08:24:48 jt2dcmailsvr zmconfigd[27843]: All restarts completed in 0.00 sec
    Jul 19 08:25:48 jt2dcmailsvr zmconfigd[27843]: Fetching All configs
    Jul 19 08:25:49 jt2dcmailsvr zmconfigd[27843]: All configs fetched in 0.05 seconds
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28635]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28635]: assuming no other instance is running
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28635]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28635]: assuming no other instance is running
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28635]: no manager process is running
    Jul 19 08:25:49 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmstorectl status norewrite returned 1 (30 - 13) (0.07 sec)
    Jul 19 08:25:49 jt2dcmailsvr zmconfigd[27843]: Tracking service mailbox
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28645]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28645]: assuming no other instance is running
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28645]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28645]: assuming no other instance is running
    Jul 19 08:25:49 jt2dcmailsvr zmmailboxdmgr[28645]: no manager process is running
    Jul 19 08:25:49 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmmailboxdctl status norewrite returned 1 (25 - 13) (0.04 sec)
    Jul 19 08:25:49 jt2dcmailsvr zmconfigd[27843]: Tracking service mailboxd
    Jul 19 08:25:50 jt2dcmailsvr zmconfigd[27843]: Watchdog: service antivirus status is OK.
    Jul 19 08:25:50 jt2dcmailsvr zmconfigd[27843]: All rewrite threads completed in 0.00 sec
    Jul 19 08:25:50 jt2dcmailsvr zmconfigd[27843]: All restarts completed in 0.00 sec
    Jul 19 08:26:08 jt2dcmailsvr zmmailboxdmgr[29071]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:26:08 jt2dcmailsvr zmmailboxdmgr[29071]: assuming no other instance is running
    Jul 19 08:26:08 jt2dcmailsvr zmmailboxdmgr[29071]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:26:08 jt2dcmailsvr zmmailboxdmgr[29071]: assuming no other instance is running
    Jul 19 08:26:08 jt2dcmailsvr zmmailboxdmgr[29071]: no manager process is running
    Jul 19 08:26:50 jt2dcmailsvr zmconfigd[27843]: Fetching All configs
    Jul 19 08:26:50 jt2dcmailsvr zmconfigd[27843]: All configs fetched in 0.04 seconds
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29237]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29237]: assuming no other instance is running
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29237]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29237]: assuming no other instance is running
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29237]: no manager process is running
    Jul 19 08:26:50 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmstorectl status norewrite returned 1 (30 - 13) (0.07 sec)
    Jul 19 08:26:50 jt2dcmailsvr zmconfigd[27843]: Tracking service mailbox
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29247]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29247]: assuming no other instance is running
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29247]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29247]: assuming no other instance is running
    Jul 19 08:26:50 jt2dcmailsvr zmmailboxdmgr[29247]: no manager process is running
    Jul 19 08:26:50 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmmailboxdctl status norewrite returned 1 (25 - 13) (0.05 sec)
    Jul 19 08:26:50 jt2dcmailsvr zmconfigd[27843]: Tracking service mailboxd
    Jul 19 08:26:51 jt2dcmailsvr zmconfigd[27843]: Watchdog: service antivirus status is OK.
    Jul 19 08:26:51 jt2dcmailsvr zmconfigd[27843]: All rewrite threads completed in 0.00 sec
    Jul 19 08:26:51 jt2dcmailsvr zmconfigd[27843]: All restarts completed in 0.00 sec
    Jul 19 08:27:51 jt2dcmailsvr zmconfigd[27843]: Fetching All configs
    Jul 19 08:27:52 jt2dcmailsvr zmconfigd[27843]: All configs fetched in 0.14 seconds
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29477]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29477]: assuming no other instance is running
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29477]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29477]: assuming no other instance is running
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29477]: no manager process is running
    Jul 19 08:27:52 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmstorectl status norewrite returned 1 (30 - 13) (0.07 sec)
    Jul 19 08:27:52 jt2dcmailsvr zmconfigd[27843]: Tracking service mailbox
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29487]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29487]: assuming no other instance is running
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29487]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29487]: assuming no other instance is running
    Jul 19 08:27:52 jt2dcmailsvr zmmailboxdmgr[29487]: no manager process is running
    Jul 19 08:27:52 jt2dcmailsvr zmconfigd[27843]: Executed: /opt/zimbra/bin/zmmailboxdctl status norewrite returned 1 (25 - 13) (0.05 sec)
    Jul 19 08:27:52 jt2dcmailsvr zmconfigd[27843]: Tracking service mailboxd
    Jul 19 08:27:53 jt2dcmailsvr zmconfigd[27843]: Watchdog: service antivirus status is OK.
    Jul 19 08:27:53 jt2dcmailsvr zmconfigd[27843]: All rewrite threads completed in 0.00 sec
    Jul 19 08:27:53 jt2dcmailsvr zmconfigd[27843]: All restarts completed in 0.00 sec
    Jul 19 08:28:08 jt2dcmailsvr zmmailboxdmgr[29999]: stale pid 2162 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Jul 19 08:28:08 jt2dcmailsvr zmmailboxdmgr[29999]: assuming no other instance is running
    Jul 19 08:28:08 jt2dcmailsvr zmmailboxdmgr[29999]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Jul 19 08:28:08 jt2dcmailsvr zmmailboxdmgr[29999]: assuming no other instance is running
    Jul 19 08:28:08 jt2dcmailsvr zmmailboxdmgr[29999]: no manager process is running

  9. #9
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    Morning experts,

    I have the Zimbra install advancing farther than before, but still seem to running into DNS Name Resolution issues. I have read the Forums on DNS, and also the Split DNS Wiki, but find myself more confused then before. I am running Bind9, on Ubuntu 12.04lts. One article I read calls for DNS files to be in /VAR/CACHE path (such as the Split DNS Wiki, others call for files to be in the /ETC/BIND path.

    Is Zimbra installation files looking to specific files for DNS resolution?

    I have my Host populated with my address, and ping both host name and FQDN without issue. However NSLOOKUP doesn't appear to work on ubuntu (sorry I'm a Wintel guy, so not sure if the tool is the same between the platforms). I have included my files below, perhaps you may see something I overlooked from the various configuration options on this forum and the Wiki.

    ************************ DIG jt2dc.mil MX *********************

    Here is my DIG file when I receive when I DIG my Domain.

    jt2dcadmin@jt2dcmailsvr:~$ DIG jt2dc.mil mx

    ; <<>> DIG 9.8.1-P1 <<>> jt2dc.mil mx
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 1507
    ;; flags: qr rd ra; QUERY: 1, answer: 0, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ; jt2dc.mil. IN MX

    ;;Query time: 2 msec
    ;;SERVER:192.168.2.11#53(192.168.211)
    ;;WHEN: Wed Jan 2 07:53:29 1980
    ;;MSG SIZE rcvd: 27

    ************** NAMED.CONF.LOCAL********************

    My /ETC/BIND/NAMED.CONF.LOCAL file is:

    zone "jt2dc.mil" {
    type master;
    file "/etc/bind/db.jt2dc.mil";
    };


    ********************** /ETC/HOSTS ****************************
    127.0.0.1 localhost
    192.168.2.11 jt2dcmailsvr.jt2dc.mil jt2dcmailsvr



    *********************** /ETC/RESOLV.CONF **********************

    nameserver 192.168.2.11 ; this is the same server I am installing Zimbra onto (only 1 server to support 50 users).


    ********************** /ETC/BIND/NAMED.CONF.OPTIONS ***********

    options {
    directory "/etc/bind";
    dump-file "/etc/bind/data/cache_dump.db";
    statistics-file "/etc/bind/data/named_stats.txt";


    ********************************* db.jt2dc.mil DNS File ***************************

    $TTL 604800
    @ IN SOA jt2dcmailsvr.jt2dc.mil. jt2dcmailsvr.jt2dc.mil. (
    10188 ; Serial
    43200 ; Refresh
    3600 ; Retry
    3600000 ; Expire
    2592000) ; Minimum
    ; Define the nameservers and the mail servers
    jt2dc.mil. IN NS jt2dcmailsvr.jt2dc.mil.
    jt2dc.mil. IN MX 10 jt2dcmail.svr.jt2dc.mil.
    jt2dc.mil. IN A 192.168.2.11
    WWW IN A 192.168.2.11
    jt2dcmailsvr.jt2dc.mil IN A 192.168.2.11
    @ IN A 192.168.2.11
    @ IN AAAA ::1

    ************************* NAMED.CONF.DEFAULTS-ZONES **********************

    blank

  10. #10
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    Sorry Typo in above file in "db.jt2dc.mil"

    in the line posted above - jt2dc.mil. IN MX 10 jt2dcmail.svr.jt2dc.mil (I mistakenly typed a period in the host name).

    ... it actually reads jt2dc.mil. IN MX 10 jtr2dcmailsvr.jt2dc.mil

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