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Thread: Blocked encrypted pdf

  1. #1
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    Default Blocked encrypted pdf

    Hi again,
    We need to allow legitimate encrypted pdf files to be delivered to users.
    However, they are being blocked.
    I have made a change under Global settings not to Block encrypted archives.
    After the specified service was restarted, a test was done and it is still getting blocked.
    Can anyone help with this issue, and perhaps advice the correct command to restart amavisd without restarting Zimbra completely?
    Release 8.0.7.GA.6021.UBUNTU12.64 UBUNTU12_64 FOSS edition.

  2. #2
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    Hi Sapph1re, again
    Please follow these steps, also in english in the bottom - Zimbra: Heuristics.Encrypted.PDFZimbra: Heuristics.Encrypted.PDF » Blog de Jorge de la Cruz

    Try restarting the services, just in case.

    Best regards

  3. #3
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    Thanks for the nicely detailed link Jorge, however I had done this and someone else restarted the service.
    The attachments are still getting blocked, as I create a test attachment and did not receive it.
    Release 8.0.7.GA.6021.UBUNTU12.64 UBUNTU12_64 FOSS edition.

  4. #4
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    Another admin managed to get this going.
    However I have a related question...
    Is it possible to release mails that were quarantined in this manner?
    Release 8.0.7.GA.6021.UBUNTU12.64 UBUNTU12_64 FOSS edition.

  5. #5
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    Hi Sapph1re,
    So, you followed all of steps and not works? It is rare, I did many times and always work.

    Did you try to restart with zmcontrol restart?

    Also are you working in single environment or multi-server?

  6. #6
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    Hi Jorge,

    It is working, I can send a password protected pdf and receive it.

    My question is, can I get the files that were blocked before this?
    Release 8.0.7.GA.6021.UBUNTU12.64 UBUNTU12_64 FOSS edition.

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