I have tried all things that I could find on the forum and still have the same issue.
We have accounts that we put as 2nd account (via imap). We all use the web interface. Those accounts are in example: firstname.lastname@example.org
Several people read this mail and drag-n-drop handled email to a folder etc.
We have however now the issue that when we all have the boxes open, only one or a few receive in example the new mail. Handle it and drag it to a folder. The other people don't even see the mail yet and when they see it, almost always don't see it dragged to the folder. This causes people to work on emails twice etc.
In other words.. Imap doesn't seem to update. I've tried all things I could find on the forum, but noticed the following:
zmprov gds email@example.com (and also for all other email accounts)
doesn't return anything. It doesn't error, just prompt back.
What can I do? Also in several commands the datasource id is asked. How do I get the ds-id? From the logs I see sometimes: datasource... ds=helpdesk; etc., but "helpdesk" doesn't seem to be the ds-name.