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Thread: mail.NO_SUCH_ITEM

  1. #1
    Join Date
    Oct 2006
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    Default mail.NO_SUCH_ITEM

    Hello.

    We're running ZCS Network version 4.5.3.
    Our linux OS has been correctly patched for DST.

    I have a user who is trying to modify some events in her calendar. Specifically, she's trying to assign the events to another of her own calendars.

    These events were created before our recent upgrade to version 4.5.3.

    When she tries to modify an event in the Zimbra web client, she gets an error message something like this:

    Item "5333" does not exist.
    msg - no such item: 5333
    code - mail.NO_SUCH_ITEM
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Sender
    data - [object Object]

    The item numbers are different for each event she tries to edit.

    Does anybody know what's going on here, and how to fix it?

    Thanks.

    Steve Hideg
    Saint Mary's College
    Last edited by shideg; 03-27-2007 at 01:06 PM. Reason: specified incorrect server OS

  2. #2
    Join Date
    Aug 2005
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    Default Possibilities...

    Is there any chance that she's actually trying to move items from someone else's shared calendar into one of her own calendars? That's not supported yet, though it should refuse to let you try it instead of reporting an error.

    If that's not it, does shift-reloading the client fix her problem?

    If neither apply, please contact your support person...
    Bugzilla - Wiki - Downloads - Before posting... Search!

  3. #3
    Join Date
    Mar 2007
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    Default

    Are any tags involved? In my install whenever a tag is deleted that has been used the error you describe pops up although its more often a slightly different one documented at http://bugzilla.zimbra.com/show_bug.cgi?id=15504

  4. #4
    Join Date
    Oct 2006
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    Default

    Quote Originally Posted by dkarp View Post
    Is there any chance that she's actually trying to move items from someone else's shared calendar into one of her own calendars? That's not supported yet, though it should refuse to let you try it instead of reporting an error.

    If that's not it, does shift-reloading the client fix her problem?

    If neither apply, please contact your support person...

    It turns out she's attemping to do the reverse: move an event from an owned calendar to a shared (by someone else) calendar.

    This behavior is reproducible with multiple accounts. I gather this is part of that same unsupported feature. And we get the same type of error message, not an alert refusing to do it.

    Any idea when it will be supported?
    Last edited by shideg; 03-28-2007 at 10:59 AM.

  5. #5
    Join Date
    Aug 2005
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    Default Next release!

    This is bug 7129. It's scheduled for the next major release (5.0). You can follow its progress by subscribing to that bug (enter your name in the CC field).
    Bugzilla - Wiki - Downloads - Before posting... Search!

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