Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: IMAP subfolder creation and viewing between TB, Outlook & Zimbra webmail

Hybrid View

  1. #1
    Join Date
    Mar 2007
    Posts
    95
    Rep Power
    8

    Default IMAP subfolder creation and viewing between TB, Outlook & Zimbra webmail

    I've been testing out how what works and doesn't work when it comes to subfolders. My findings are below -- can others confirm the same phenomenon and or let me know if there's as way to make it more seemless?

    So, here's a table and reads like this -- if I create a subfolder in Zimbra webmail, it won't show up in Thunderbird IMAP connection nor an Outlook IMAP:

    Code:
    created in 	 Thunderbird IMAP 	 Outlook IMAP 	 Outlook ZCS Connector 	 Zimbra webmail
    Thunderbird IMAP       xxxxx                   Yes                Yes                 Yes
    Outlook IMAP 	        No                     Yes                Yes                 Yes
    Outlook ZCS Connector 	No                     Yes               xxxxx                Yes
    Zimbra webmail 	        No                     No                 Yes                xxxxx
    This might point out a known issue (or issues), but I'm not sure exactly what to search for in bugzilla.

  2. #2
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
    965
    Rep Power
    10

    Default

    You are going through the process of subscribing to these folders within TB and Outlook, right?

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,587
    Rep Power
    58

    Default

    Quote Originally Posted by gettyless View Post
    So, here's a table and reads like this -- if I create a subfolder in Zimbra webmail, it won't show up in Thunderbird IMAP connection nor an Outlook IMAP:
    It won't show up until you subscribe to the folder.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    Join Date
    Feb 2012
    Posts
    1
    Rep Power
    3

    Default imap

    Quote Originally Posted by phoenix View Post
    It won't show up until you subscribe to the folder.
    In outlook right mouse click on the folder where you know there are subfolders--choose imap folders. Type in the slot which says display the name (of the subfolder that you know is there from your raw or original email)--gmail or whatever it is where you see the folder name.

    All your subfolders will begin to show up.

    in the box put a check mark where it says displaying folders hierarch show subfolders--
    click okay and you should see subfolders showing up on the left side of your outlook.
    If you have adobe pro installed, you can save a pdf of any of those folders as backup email which can be sorted by date, author, or subject.

  5. #5
    Join Date
    Mar 2007
    Posts
    95
    Rep Power
    8

    Default

    ah - thanks. Outlook seems to auto-subscribe you to new IMAP folders, like in this scenario:

    1) create new subfolder in TB
    2) close/reopen outlook and you see it

    whereas:

    1) create new subfolder in Outlook
    2) close/reopen TB
    3) select parent folder and subscribe to the newly created folder


    Is there a way to autosubscribe in TB?

    Personally, I get/understand this -- just I need to convey this to my users.

    I think something like this is non-obvious, and noteworthy enough (usability-wise) to be on the wiki.

  6. #6
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
    965
    Rep Power
    10

    Default

    In testing I've done with Outlook I've never seen it "auto-subscribe" to IMAP folders. Not saying it didn't happen for you, or that it can't be configured; I've just not found it to be the case.

    As far as putting it into the Wiki, subscribing to folders is a fundamental step of using just about any e-mail client with any IMAP server; nothing really Zimbra-specific about it. At least that's my opinion.

  7. #7
    Join Date
    Mar 2007
    Posts
    95
    Rep Power
    8

    Default

    I tried it again, thinking maybe I jumped to conclusions or was being careless and/or hasty before...but I can reproduce it, at least with my setup:

    - zcs 4.5.4
    - outlook 2003
    - thunderbird 2.0
    - winXP SP2 fully patched

    I also remote desktop to a test machine to test with creating a subfolder in TB 1.5, and same thing - if I restart outlook it will "auto-subscribe" to the new subfolder.

    Also, I don't know if a distinction between "folders" and "subfolders" matter, but my definition of "subfolders" in TB is the 3rd one from the root node (being the account name).

    Can you verify or contradict this if/when you have time?

  8. #8
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
    965
    Rep Power
    10

    Default

    Well, I stand corrected. I just tested your scenario. Created a folder in TB, started Outlook and it automatically showed up. Created a folder in Zimbra Web Client, restarted Outlook and it did not show up. My past testing was done under Outlook 2000, as opposed to 2003, so maybe that has something to do with it.

    Not sure what the difference is between creating folders in TB/Outlook and the ZWC. I guess it could be a bug. I've always thought that you had to subscribe to new folders, so I'm not sure which is the "correct" way.

  9. #9
    Join Date
    Mar 2007
    Posts
    95
    Rep Power
    8

    Default

    soxfan, thanks for testing it out. If I read it right, the RFC (section 6.3.6 in http://www.faqs.org/rfcs/rfc3501.html), says nothing about how clients should handle this case. So maybe it's just up to the programmer to decide what to do -- maybe the Mozilla people decided one way, and MS decided another way.

    Oh well it's not a mainstream case -- where someone uses both TB and Outlook and starts creating subfolders in both, but worthwhile to note and know beforehand. Also, while it's not a usual case, it could matter even more depending on who the user is.

  10. #10
    Join Date
    Jun 2008
    Posts
    41
    Rep Power
    7

    Default

    This is an issue in Outlook 2007 for me- Its quite annoying - I don't think it happens in Outlook 2003 though.

    With Cyrus I never had this issue.

    Any developments on this front?

    Thanks,
    Amir

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •