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Thread: Problem with user account

  1. #1
    Join Date
    May 2007
    Posts
    2
    Rep Power
    8

    Default Problem with user account

    I just added an account but something went wrong. Now I can't even delete the account to start over. The error I get is
    Code:
    Message:  system failure: fetching folder data for mailbox 9
    Error code:  service.FAILURE
    Method:  ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver
    I get the same thing if I try to log in as the user. Is there any way I can just manually delete the account and try it again?

  2. #2
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
    965
    Rep Power
    10

    Default

    You can try deleting from the command line. As the Zimbra user execute 'zmprov DeleteAccount user@domain.com'. See the Admin Guide for more details on the zmprov command.

  3. #3
    Join Date
    May 2007
    Posts
    2
    Rep Power
    8

    Default

    Thanks for the quick reply.

    I tried that command but I get the same error about fetching the mailbox. I looked at the databases with mysql, and it looks like there are no tables in the mboxgroup9 database. Is this significant? Any other ideas?

    The exact error I get from the command line is
    Code:
    ERROR: service.FAILURE (system failure: fetching folder data for mailbox 9)

  4. #4
    Join Date
    Nov 2009
    Posts
    1
    Rep Power
    6

    Default

    Hello my friend, did solve this problem when delete account in zimbra??

    I have a some problem!!!!

    this problem occurred after i have deleted virus with clamavs!

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