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Thread: Incorrect unread email count for folder

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  1. #1
    Join Date
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    Default Incorrect unread email count for folder

    In the web client, one of my uses has an unread email count of 1 for their drafts folder.
    When the folder is selected, there are no emails in the folder.
    Thunderbird shows there are no unread emails in the folder.

    I don't know where to start looking for this one.

    Kristian

  2. #2
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    Default

    Hi Kristian-
    Welcome to the Zimbra Forums!

    Have you tried right clicking on the folder and choosing "Mark all as Read"?
    You can also search to make sure that the user doesn't have an unread message by searching for "is:unread".

    If all else fails, try reloading the webclient and clear the cache.

    john

  3. #3
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    That was my first instinct, but because the folder is empty, the "Mark all as read" is not available.

    KP

  4. #4
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    Sorry, I should have stated, I've tried all of the above.
    The problem persists across reloads and across different browsers (IE, and firefox).
    It seems to be an issue on the server or in the interaction between the web client and the server.

    KP

  5. #5
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    Try a
    Code:
    su - zimbra
    mysql.server stop
    mysql.server start

  6. #6
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    just restarted mysql, no change.

    KP

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