We recently migrated mail to a hosted service with a third-party provider so my access is obviously limited. This third-party is new to Zimbra as are we so we are trying to help them get us setup.
We have several domains, lets says XYZ.COM and ABC.COM just to name two. Our primary domain is XYZ.COM. Our thought was to have everyone on have a box for XYZ.COM and the necessary folks could create the appropriate ABC.COM mail identity.
Problem here is that we have several 'shared' boxes for instance ones like 'sales' and 'info'. That is we have both SALES@XYZ.COM and SALES@ABC.COM. So if we create SALES_ABC@XYZ.COM and create an identity within the account for SALES@ABC.COM you would think this would work... it does not. The mail sent to email@example.com is still received by firstname.lastname@example.org.
Unfortunately I do not have access to the config as I stated we're using Zimbra as a hosted service (for now), but I need to get some insight for their techs to give them some direction. As I mentioned they are also new to Zimbra and I think are lost (been waiting almost a week on this). Any insight/ideas would be helpful. Thanks!