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Thread: The *ULTIMATE* 451 / convertd problem thread!

  1. #1
    Join Date
    May 2007
    Location
    London, UK
    Posts
    26
    Rep Power
    9

    Exclamation The *ULTIMATE* 451 / convertd problem thread!

    Hey people,

    I've noticed a bunch of threads relating to the 451 error, which seems to be linked to the convertd process - none of them have actually got any kind of conclusive fix attached to them, so lets actually try and get to the bottom of this problem once and for all

    I have exactly the same problem, on a RHEL4 x86_64 machine. ZCS Network 4.5.3.

    I've found that this error isn't consistent - not all emails with attachments get caught up in the deferred queue, and even more unbelievable, if I send the same email to different users on my Zimbra installation, some of the emails will get caught in the deferred queue, whilst others go through without any problems - so this obviously ISN'T anything to do with the specific attachment or missing libraries - because then it would fail for ALL recipients.

    I've just performed a test - from my ISPs email account (lb@foo - which is has nothing to do with our Zimbra installation), I sent an email to one of our test customers (tk@baz), and attached the Zimbra outlook connector, I cc'd myself on the same email - to my own account on the Zimbra installation (lb@bar) - I've obfuscated email addresses and server names to protect the innocent

    The email was successfully received by the customer, but not myself - it's now sitting in the deferred queue. This is the SAME email that was successfully scanned and received by our test customer, on the SAME Zimbra installation. I can't understand how convertd can successfully process the attachment for one user, but not another.

    I have managed to capture the relevant output in the logs :

    - /var/log/zimbra.log
    - /opt/zimbra/log/convertd.log
    - /opt/zimbra/log/convertd.out
    - /opt/zimbra/log/zmconvertd.log


    Hopefully, armed with this information somebody out there can suggest a reason and or fix so that we can all start processing our attachments properly.

    In the meantime, does anybody know of a workaround to just STOP convertd from processing my attachments, so my users will still be able to use the service? (but with some reduced functionality)

    var/log/zimbra.log
    Code:
    Jun 28 14:31:40 rhe4197161 postfix/smtpd[14460]: connect from mta-14.quux[194.xxx.xxx.xxx]
    Jun 28 14:31:40 rhe4197161 postfix/smtpd[14460]: C64DEE6183: client=mta-14.quux[194.xxx.xxx.xxx]
    Jun 28 14:31:41 rhe4197161 postfix/cleanup[14464]: C64DEE6183: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
    Jun 28 14:31:52 rhe4197161 postfix/qmgr[4143]: C64DEE6183: from=<lb@foo>, size=4163786, nrcpt=1 (queue active)
    Jun 28 14:31:52 rhe4197161 amavis[8911]: (08911-09) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20070628T090204-08911: <lb@foo> -> <tk@baz> SIZE=4163786 Received: from mailhost.local ([127.0.0.1]) by localhost (mailhost.local [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <tk@baz>; Thu, 28 Jun 2007 14:31:52 +0100 (BST)
    Jun 28 14:31:52 rhe4197161 postfix/smtpd[14460]: disconnect from mta-14.quux[194.xxx.xxx.xxx]
    Jun 28 14:31:53 rhe4197161 amavis[8911]: (08911-09) Checking: Z1rg2Nw0PHus [194.xxx.xxx.xxx] <lb@foo> -> <tk@baz>
    Jun 28 14:31:53 rhe4197161 clamd[26999]: SelfCheck: Database status OK.
    Jun 28 14:31:57 rhe4197161 amavis[8911]: (08911-09) spam_scan: not wasting time on SA, message longer than 524288 bytes: 1017+4109374
    Jun 28 14:31:57 rhe4197161 postfix/smtpd[14470]: connect from localhost.localdomain[127.0.0.1]
    Jun 28 14:31:57 rhe4197161 postfix/smtpd[14470]: EC3A8E618B: client=localhost.localdomain[127.0.0.1]
    Jun 28 14:31:57 rhe4197161 postfix/cleanup[14464]: EC3A8E618B: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
    Jun 28 14:31:58 rhe4197161 postfix/qmgr[4143]: EC3A8E618B: from=<lb@foo>, size=4164340, nrcpt=1 (queue active)
    Jun 28 14:31:58 rhe4197161 postfix/smtpd[14470]: disconnect from localhost.localdomain[127.0.0.1]
    Jun 28 14:31:58 rhe4197161 amavis[8911]: (08911-09) FWD via SMTP: <lb@foo> -> <tk@baz>, BODY=8BITMIME 250 2.6.0 Ok, id=08911-09, from MTA([127.0.0.1]:10025): 250 Ok: queued as EC3A8E618B
    Jun 28 14:31:58 rhe4197161 amavis[8911]: (08911-09) Passed CLEAN, [194.xxx.xxx.xxx] [64.xx.xx.xx] <lb@foo> -> <tk@baz>, Message-ID: <10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>, mail_id: Z1rg2Nw0PHus, Hits: -, queued_as: EC3A8E618B, 5344 ms
    Jun 28 14:31:58 rhe4197161 postfix/smtp[14467]: C64DEE6183: to=<tk@baz>, relay=127.0.0.1[127.0.0.1], delay=18, status=sent (250 2.6.0 Ok, id=08911-09, from MTA([127.0.0.1]:10025): 250 Ok: queued as EC3A8E618B)
    Jun 28 14:31:58 rhe4197161 postfix/qmgr[4143]: C64DEE6183: removed
    Jun 28 14:31:59 rhe4197161 postfix/lmtp[14471]: EC3A8E618B: to=<tk@baz>, relay=mailhost.local[10.xx.xx.xxx], delay=2, status=sent (250 2.1.5 OK)
    Jun 28 14:31:59 rhe4197161 postfix/qmgr[4143]: EC3A8E618B: removed
    Jun 28 14:32:01 rhe4197161 crond(pam_unix)[14584]: session opened for user zimbra by (uid=0)
    Jun 28 14:32:02 rhe4197161 zmtomcatmgr[14831]: status requested
    Jun 28 14:32:02 rhe4197161 zmtomcatmgr[14831]: status OK
    Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: antispam: Running
    Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: antivirus: Running
    Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: ldap: Running
    Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: logger: Running
    Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: mailbox: Running
    Jun 28 14:32:03 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: mta: Running
    Jun 28 14:32:03 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: snmp: Running
    Jun 28 14:32:03 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: spell: Running
    Jun 28 14:32:02 rhe4197161 crond(pam_unix)[14584]: session closed for user zimbra
    Jun 28 14:32:12 rhe4197161 postfix/smtpd[14460]: connect from mta-14.quux[194.xxx.xxx.xxx]
    Jun 28 14:32:13 rhe4197161 postfix/smtpd[14460]: 2FAA8E618B: client=mta-14.quux[194.xxx.xxx.xxx]
    Jun 28 14:32:13 rhe4197161 postfix/cleanup[14464]: 2FAA8E618B: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
    Jun 28 14:32:24 rhe4197161 postfix/qmgr[4143]: 2FAA8E618B: from=<lb@foo>, size=4163782, nrcpt=1 (queue active)
    Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20070628T091848-32723: <lb@foo> -> <lb@bar> SIZE=4163782 Received: from mailhost.local ([127.0.0.1]) by localhost (mailhost.local [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <lb@bar>; Thu, 28 Jun 2007 14:32:24 +0100 (BST)
    Jun 28 14:32:24 rhe4197161 postfix/smtpd[14460]: disconnect from mta-14.quux[194.xxx.xxx.xxx]
    Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) Checking: NJTfhrGY7Z2S [194.116.199.211] <lb@foo> -> <lb@bar>
    Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) cached 772b21643868d1989cb921083246a899 from <lee.bolding@foo> (1,0)
    Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) spam_scan: not wasting time on SA, message longer than 524288 bytes: 1013+4109374
    Jun 28 14:32:24 rhe4197161 postfix/smtpd[14470]: connect from localhost.localdomain[127.0.0.1]
    Jun 28 14:32:24 rhe4197161 postfix/smtpd[14470]: E64AEE6194: client=localhost.localdomain[127.0.0.1]
    Jun 28 14:32:24 rhe4197161 postfix/cleanup[14464]: E64AEE6194: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
    Jun 28 14:32:25 rhe4197161 postfix/qmgr[4143]: E64AEE6194: from=<lb@foo>, size=4164332, nrcpt=1 (queue active)
    Jun 28 14:32:25 rhe4197161 postfix/smtpd[14470]: disconnect from localhost.localdomain[127.0.0.1]
    Jun 28 14:32:25 rhe4197161 amavis[32723]: (32723-06) FWD via SMTP: <lb@foo> -> <lb@bar>, BODY=8BITMIME 250 2.6.0 Ok, id=32723-06, from MTA([127.0.0.1]:10025): 250 Ok: queued as E64AEE6194
    Jun 28 14:32:25 rhe4197161 amavis[32723]: (32723-06) Passed CLEAN, [194.xxx.xxx.xxx] [64.xx.xxx.xxx] <lb@foo> -> <lb@bar>, Message-ID: <10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>, mail_id: NJTfhrGY7Z2S, Hits: -, queued_as: E64AEE6194, 681 ms
    Jun 28 14:32:25 rhe4197161 postfix/smtp[14467]: 2FAA8E618B: to=<lb@bar>, relay=127.0.0.1[127.0.0.1], delay=12, status=sent (250 2.6.0 Ok, id=32723-06, from MTA([127.0.0.1]:10025): 250 Ok: queued as E64AEE6194)
    Jun 28 14:32:25 rhe4197161 postfix/qmgr[4143]: 2FAA8E618B: removed
    Jun 28 14:32:26 rhe4197161 postfix/lmtp[14471]: E64AEE6194: to=<lb@bar>, relay=mailhost.local[10.xx.xxx.xxx], delay=2, status=deferred (host mailhost.local[10.xx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
    /opt/zimbra/log/convertd.log
    Code:
    2007-06-28 06:31:58,848 INFO  [Convertd-29] [] convert - Extracting text from zimbraolkconnector-4.5.3_ga_731_4.5.168.msi.  docId=iweR3gWq6b8vMZAsJyuXgnAknBQ=_1
    2007-06-28 06:31:59,020 WARN  [Convertd-29] [] convert - Verity filter error
    com.verity.api.filter.FilterException: Error loading shared library kvfilter.
            at com.verity.api.filter.Filter.getStreamDocFormatInfo(Native Method)
            at com.verity.api.filter.Filter.getDocFormatInfo(Unknown Source)
            at com.zimbra.cs.convertd.VerityEngine.extract(VerityEngine.java:248)
            at com.zimbra.cs.convertd.TransformationHandler.doTextExtraction(TransformationHandler.java:203)
            at com.zimbra.cs.convertd.TransformationHandler.processCommand(TransformationHandler.java:116)
            at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:231)
            at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:198)
            at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
            at java.lang.Thread.run(Thread.java:595)
    2007-06-28 06:31:59,021 ERROR [Convertd-29] [] convert - Text extraction failed
    com.zimbra.cs.convert.ConversionException: Error loading shared library kvfilter.
            at com.zimbra.cs.convertd.VerityEngine.extract(VerityEngine.java:321)
            at com.zimbra.cs.convertd.TransformationHandler.doTextExtraction(TransformationHandler.java:203)
            at com.zimbra.cs.convertd.TransformationHandler.processCommand(TransformationHandler.java:116)
            at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:231)
            at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:198)
            at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
            at java.lang.Thread.run(Thread.java:595)
    2007-06-28 06:31:59,021 INFO  [Convertd-29] [] ProtocolHandler - Handler exiting normally
    2007-06-28 06:32:02,804 INFO  [Convertd-30] [] convert - Processing command 'p' from client on port 54055
    2007-06-28 06:32:02,804 INFO  [Convertd-30] [] ProtocolHandler - Handler exiting normally
    2007-06-28 06:32:17,807 INFO  [Convertd-31] [] convert - Processing command 'p' from client on port 54056
    2007-06-28 06:32:17,807 INFO  [Convertd-31] [] ProtocolHandler - Handler exiting normally
    2007-06-28 06:32:25,918 INFO  [Convertd-32] [] convert - Processing command 'x' from client on port 54059
    2007-06-28 06:32:25,918 INFO  [Convertd-32] [] convert - Extracting text from zimbraolkconnector-4.5.3_ga_731_4.5.168.msi.  docId=1s1whgZfLq3zzXUz7u6LFgiRfmo=_1
    2007-06-28 06:32:33,360 INFO  [main] [] convert - Starting convertd
    2007-06-28 06:32:33,375 INFO  [main] [] convert - convertd is ready
    2007-06-28 06:32:33,376 INFO  [Convertd] [] TcpServer/7047 - starting accept loop
    /opt/zimbra/log/convertd.out
    Code:
    #
    # An unexpected error has been detected by HotSpot Virtual Machine:
    #
    #  SIGSEGV (0xb) at pc=0x00000000, pid=12386, tid=3730131888
    #
    # Java VM: Java HotSpot(TM) Client VM (1.5.0_08-b03 mixed mode)
    # Problematic frame:
    # C  0x00000000
    #
    # An error report file with more information is saved as /tmp/hs_err_pid12386.log
    #
    # If you would like to submit a bug report, please visit:
    #   http://java.sun.com/webapps/bugreport/crash.jsp
    #
    Thu Jun 28 06:32:33 PDT 2007: Starting convertd
    Thu Jun 28 06:32:33 PDT 2007: convertd is ready
    /tmp/hs_err_pid12386.log
    (this log is too big for this message, so i'll reply to my own message with the contents of this log)

    /opt/zimbra/log/zmconvertd.log
    Code:
    Thu Jun 28 14:31:32 2007: Pinging convertd.
    Thu Jun 28 14:31:32 2007: Ping successful.
    Thu Jun 28 14:31:47 2007: Pinging convertd.
    Thu Jun 28 14:31:47 2007: Ping successful.
    Thu Jun 28 14:32:02 2007: Pinging convertd.
    Thu Jun 28 14:32:02 2007: Ping successful.
    Thu Jun 28 14:32:17 2007: Pinging convertd.
    Thu Jun 28 14:32:17 2007: Ping successful.
    Thu Jun 28 14:32:32 2007: Pinging convertd.
    Thu Jun 28 14:32:32 2007: Cannot connect to convertd at localhost:7047: Connection refused
    Thu Jun 28 14:32:32 2007: Could not connect to convertd.
    Thu Jun 28 14:32:32 2007: Running /opt/zimbra/libexec/zmconvertd
    Thu Jun 28 14:32:32 2007: Started convertd.
    Thu Jun 28 14:32:47 2007: Pinging convertd.
    Thu Jun 28 14:32:47 2007: Ping successful.
    Thu Jun 28 14:33:02 2007: Pinging convertd.

  2. #2
    Join Date
    May 2007
    Location
    London, UK
    Posts
    26
    Rep Power
    9

    Exclamation /tmp/hs_err_pid12386.log

    /tmp/hs_err_pid12386.log
    Code:
    #
    # An unexpected error has been detected by HotSpot Virtual Machine:
    #
    #  SIGSEGV (0xb) at pc=0x00000000, pid=12386, tid=3730131888
    #
    # Java VM: Java HotSpot(TM) Client VM (1.5.0_08-b03 mixed mode)
    # Problematic frame:
    # C  0x00000000
    #
    
    ---------------  T H R E A D  ---------------
    
    Current thread (0x080bbe80):  JavaThread "Finalizer" daemon [_thread_in_native, id=12444]
    
    siginfo:si_signo=11, si_errno=0, si_code=1, si_addr=0x00000000
    
    Registers:
    EAX=0x00000000, EBX=0xdcee0238, ECX=0x084c7248, EDX=0x0856cd08
    ESP=0xde553cf4, EBP=0xde553d20, ESI=0xeebb5038, EDI=0x080bbe80
    EIP=0x00000000, CR2=0x00000000, EFLAGS=0x00010296
    
    Top of Stack: (sp=0xde553cf4)
    0xde553cf4:   dcecba51 00000000 080bc460 00000008
    0xde553d04:   dcecb8f6 de553d64 0856cd08 0856cd08
    0xde553d14:   00000000 de553d54 eebb5040 de553d54
    0xde553d24:   f281f4eb 080bbf40 de553d6c 0856cd08
    0xde553d34:   00000000 de553d38 eebb5038 de553d6c
    0xde553d44:   eebb7098 00000000 eebb5040 de553d64
    0xde553d54:   de553d8c f2819b3b 00000000 f281d649
    0xde553d64:   0856cd08 00000000 dfbb6c50 de553d70
    
    Instructions: (pc=0x00000000)
    0xfffffff0:  
    
    Stack: [0xde4d4000,0xde555000),  sp=0xde553cf4,  free space=511k
    Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
    j  com.verity.api.filter.Filter.closeFilter(J)V+0
    j  com.verity.api.filter.Filter.finalize()V+14
    v  ~StubRoutines::call_stub
    j  java.lang.ref.Finalizer.invokeFinalizeMethod(Ljava/lang/Object;)V+0
    j  java.lang.ref.Finalizer.runFinalizer()V+45
    j  java.lang.ref.Finalizer.access$100(Ljava/lang/ref/Finalizer;)V+1
    j  java.lang.ref.Finalizer$FinalizerThread.run()V+11
    v  ~StubRoutines::call_stub
    
    ---------------  P R O C E S S  ---------------
    
    Java Threads: ( => current thread )
      0x08571ae0 JavaThread "Convertd-32" [_thread_in_Java, id=14878]
      0x086079f8 JavaThread "Convertd-31" [_thread_blocked, id=14876]
      0x08099a40 JavaThread "Convertd-30" [_thread_blocked, id=14764]
      0x086092d8 JavaThread "Convertd-29" [_thread_blocked, id=14473]
      0x08097f08 JavaThread "Convertd-28" [_thread_blocked, id=14466]
      0x080933e0 JavaThread "Convertd-27" [_thread_blocked, id=14459]
      0x08607be0 JavaThread "TcpWatchdog-1" daemon [_thread_blocked, id=12452]
      0x0805cfa0 JavaThread "DestroyJavaVM" [_thread_blocked, id=12386]
      0x0860cad8 JavaThread "Convertd" [_thread_in_native, id=12450]
      0x085fff50 JavaThread "Thread-0" daemon [_thread_blocked, id=12449]
      0x080c92b0 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=12447]
      0x080c7d08 JavaThread "CompilerThread0" daemon [_thread_blocked, id=12446]
      0x080c6df8 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=12445]
    =>0x080bbe80 JavaThread "Finalizer" daemon [_thread_in_native, id=12444]
      0x080bb1b8 JavaThread "Reference Handler" daemon [_thread_blocked, id=12443]
    
    Other Threads:
      0x080b84b8 VMThread [id=12442]
      0x080ca798 WatcherThread [id=12448]
    
    VM state:not at safepoint (normal execution)
    
    VM Mutex/Monitor currently owned by a thread: None
    
    Heap
    def new generation   total 768K, used 213K [0xde790000, 0xde860000, 0xdfb40000)
      eden space 704K,  30% used [0xde790000, 0xde7c5758, 0xde840000)
      from space 64K,   0% used [0xde840000, 0xde840000, 0xde850000)
      to   space 64K,   0% used [0xde850000, 0xde850000, 0xde860000)
    tenured generation   total 8924K, used 5014K [0xdfb40000, 0xe03f7000, 0xee790000)
       the space 8924K,  56% used [0xdfb40000, 0xe0025ba0, 0xe0025c00, 0xe03f7000)
    compacting perm gen  total 8192K, used 4273K [0xee790000, 0xeef90000, 0xf2790000)
       the space 8192K,  52% used [0xee790000, 0xeebbc7b0, 0xeebbc800, 0xeef90000)
    No shared spaces configured.
    
    Dynamic libraries:
    0012d000-00142000 r-xp 00000000 09:01 632762                             /lib/ld-2.3.4.so
    00142000-00143000 r-xp 00015000 09:01 632762                             /lib/ld-2.3.4.so
    00143000-00144000 rwxp 00016000 09:01 632762                             /lib/ld-2.3.4.so
    00146000-0026b000 r-xp 00000000 09:01 632800                             /lib/tls/libc-2.3.4.so
    0026b000-0026c000 r-xp 00124000 09:01 632800                             /lib/tls/libc-2.3.4.so
    0026c000-0026f000 rwxp 00125000 09:01 632800                             /lib/tls/libc-2.3.4.so
    0026f000-00271000 rwxp 0026f000 00:00 0
    08048000-08057000 r-xp 00000000 09:01 877022                             /opt/zimbra/jdk1.5.0_08_i386/bin/java
    08057000-08059000 rwxp 0000e000 09:01 877022                             /opt/zimbra/jdk1.5.0_08_i386/bin/java
    08059000-08619000 rwxp 08059000 00:00 0
    dcb5c000-dcb5f000 ---p dcb5c000 00:00 0
    dcb5f000-dcec4000 rwxp dcb5f000 00:00 0
    dcec4000-dcee0000 r-xp 00000000 09:01 973964                             /opt/zimbra/verity/FilterSDK/bin/libKeyViewFilter.so
    dcee0000-dcee1000 rwxp 0001b000 09:01 973964                             /opt/zimbra/verity/FilterSDK/bin/libKeyViewFilter.so
    dcee1000-dcee4000 ---p dcee1000 00:00 0
    dcee4000-dcf62000 rwxp dcee4000 00:00 0
    dcf62000-dcf65000 ---p dcf62000 00:00 0
    dcf65000-dcfe3000 rwxp dcf65000 00:00 0
    dcfe3000-dcfe6000 ---p dcfe3000 00:00 0
    dcfe6000-dd064000 rwxp dcfe6000 00:00 0
    dd064000-dd067000 ---p dd064000 00:00 0
    dd067000-dd0e5000 rwxp dd067000 00:00 0
    dd0e5000-dd0e8000 ---p dd0e5000 00:00 0
    dd0e8000-dd166000 rwxp dd0e8000 00:00 0
    dd166000-dd169000 ---p dd166000 00:00 0
    dd169000-dd1e7000 rwxp dd169000 00:00 0
    dd1e7000-dd1ea000 ---p dd1e7000 00:00 0
    dd1ea000-dd268000 rwxp dd1ea000 00:00 0
    dd268000-dd26b000 ---p dd268000 00:00 0
    dd26b000-dd32e000 rwxp dd26b000 00:00 0
    dd32e000-dd33f000 r-xp 00000000 09:01 877173                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libnet.so
    dd33f000-dd340000 rwxp 00011000 09:01 877173                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libnet.so
    dd340000-dd34c000 r-xs 00000000 09:01 879824                             /opt/zimbra/lib/ext/convertd/zimbraconvertd.jar
    dd34c000-dd37a000 r-xs 00000000 09:01 879834                             /opt/zimbra/lib/ext/zimbrasync/zimbrasync.jar
    dd37a000-dd383000 r-xs 00000000 09:01 879832                             /opt/zimbra/lib/ext/zimbrahsm/zimbrahsm.jar
    dd383000-dd386000 r-xs 00000000 09:01 879830                             /opt/zimbra/lib/ext/zimbra-license/zimbra-license.jar
    dd386000-dd38b000 r-xs 00000000 09:01 879826                             /opt/zimbra/lib/ext/network/zimbranetwork.jar
    dd38b000-dd38d000 r-xs 00000000 09:01 879822                             /opt/zimbra/lib/ext/clamscanner/clamscanner.jar
    dd38d000-dd3be000 r-xs 00000000 09:01 879820                             /opt/zimbra/lib/ext/backup/zimbrabackup.jar
    dd3be000-dd3dc000 r-xs 00000000 09:01 877856                             /opt/zimbra/lib/jars/xpp3.jar
    dd3dc000-dd455000 r-xs 00000000 09:01 877851                             /opt/zimbra/lib/jars/mysql-connector-java-5.0.3-bin.jar
    dd455000-dd473000 r-xs 00000000 09:01 877844                             /opt/zimbra/lib/jars/junit-3.8.1.jar
    dd473000-dd4a2000 r-xs 00000000 09:01 877840                             /opt/zimbra/lib/jars/ical4j-0.9.16-patched.jar
    dd4a2000-dd5a0000 r-xs 00000000 09:01 877861                             /opt/zimbra/lib/jars/zimbraim.jar
    dd5a0000-dd5a8000 r-xs 00000000 09:01 877835                             /opt/zimbra/lib/jars/commons-logging.jar
    dd5a8000-dd5b2000 r-xs 00000000 09:01 877836                             /opt/zimbra/lib/jars/commons-pool-1.1.jar
    dd5b2000-dd5e8000 r-xs 00000000 09:01 877839                             /opt/zimbra/lib/jars/ganymed-ssh2-build209.jar
    dd5e8000-dd63f000 r-xs 00000000 09:01 877848                             /opt/zimbra/lib/jars/log4j-1.2.8.jar
    dd63f000-dd65b000 r-xs 00000000 09:01 877828                             /opt/zimbra/lib/jars/commons-cli-2.0.jar
    dd65b000-dd676000 r-xs 00000000 09:01 877832                             /opt/zimbra/lib/jars/commons-digester-1.5.jar
    dd676000-dd6d4000 r-xs 00000000 09:01 877854                             /opt/zimbra/lib/jars/whack.jar
    dd6d4000-dd6d9000 r-xs 00000000 09:01 877826                             /opt/zimbra/lib/jars/catalina-ant.jar
    dd6d9000-dd6f4000 r-xs 00000000 09:01 877843                             /opt/zimbra/lib/jars/jsieve-0.1.jar
    dd6f4000-dd75a000 r-xs 00000000 09:01 877838                             /opt/zimbra/lib/jars/dom4j-1.5.jar
    dd75a000-dd766000 r-xs 00000000 09:01 877853                             /opt/zimbra/lib/jars/tnef-1.3.0.jar
    dd766000-dd7a0000 r-xs 00000000 09:01 877837                             /opt/zimbra/lib/jars/concurrent-1.3.4-zimbra-1.0.0.jar
    dd7a0000-dd7ac000 r-xs 00000000 09:01 877829                             /opt/zimbra/lib/jars/commons-codec-1.3.jar
    dd7ac000-dd7b2000 r-xs 00000000 09:01 877847                             /opt/zimbra/lib/jars/ldapbp.jar
    dd7b2000-dd7c1000 r-xs 00000000 09:01 877823                             /opt/zimbra/lib/jars/activation.jar
    dd7c1000-dd81f000 r-xs 00000000 09:01 877850                             /opt/zimbra/lib/jars/mail.jar
    dd81f000-dd916000 r-xs 00000000 09:01 877855                             /opt/zimbra/lib/jars/xercesImpl.jar
    dd916000-dd92f000 r-xs 00000000 09:01 877831                             /opt/zimbra/lib/jars/commons-dbcp-1.1.jar
    dd92f000-dd959000 r-xs 00000000 09:01 877824                             /opt/zimbra/lib/jars/ant-contrib-1.0b1.jar
    dd959000-dd96d000 r-xs 00000000 09:01 879835                             /opt/zimbra/lib/jars/KeyView.jar
    dd96d000-dd98a000 r-xs 00000000 09:01 877827                             /opt/zimbra/lib/jars/commons-beanutils-1.6.1.jar
    dd98a000-dd9a9000 r-xs 00000000 09:01 877846                             /opt/zimbra/lib/jars/ldap.jar
    dd9a9000-dd9ae000 r-xs 00000000 09:01 877859                             /opt/zimbra/lib/jars/zimbra-native.jar
    dd9ae000-ddab3000 r-xs 00000000 09:01 877825                             /opt/zimbra/lib/jars/bouncycastle.jar
    ddab3000-ddab7000 r-xs 00000000 09:01 877857                             /opt/zimbra/lib/jars/zimbra-charset.jar
    ddab7000-ddb40000 r-xs 00000000 09:01 877830                             /opt/zimbra/lib/jars/commons-collections-3.1.jar
    ddb40000-ddb90000 r-xs 00000000 09:01 877849                             /opt/zimbra/lib/jars/lucene-1.4.3.jar
    ddb90000-ddba0000 r-xs 00000000 09:01 877841                             /opt/zimbra/lib/jars/jakarta-oro-2.0.7.jar
    ddba0000-ddbda000 r-xs 00000000 09:01 877842                             /opt/zimbra/lib/jars/jaxen-1.1-beta-3.jar
    ddbda000-ddf22000 r-xs 00000000 09:01 877862                             /opt/zimbra/lib/jars/zimbrastore.jar
    ddf22000-ddf27000 r-xs 00000000 09:01 877833                             /opt/zimbra/lib/jars/commons-fileupload-1.0-zimbra.jar
    ddf27000-ddf4d000 r-xs 00000000 09:01 877860                             /opt/zimbra/lib/jars/zimbracommon.jar
    ddf4d000-ddf67000 r-xs 00000000 09:01 877852                             /opt/zimbra/lib/jars/nekohtml.jar
    ddf67000-ddf73000 r-xs 00000000 09:01 877845                             /opt/zimbra/lib/jars/jzlib.jar
    ddf73000-ddfb8000 r-xs 00000000 09:01 877834                             /opt/zimbra/lib/jars/commons-httpclient-3.0.jar
    ddfb8000-ddfdf000 r-xs 00000000 09:01 877102                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/sunjce_provider.jar
    ddfdf000-de0a3000 r-xs 00000000 09:01 877101                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/localedata.jar
    de0a3000-de0ce000 r-xs 00000000 09:01 877103                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/sunpkcs11.jar
    de0ce000-de0d0000 r-xs 00000000 09:01 877100                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/dnsns.jar
    de0d0000-de0d1000 ---p de0d0000 00:00 0
    de0d1000-de151000 rwxp de0d1000 00:00 0
    de151000-de154000 ---p de151000 00:00 0
    de154000-de1d2000 rwxp de154000 00:00 0
    de1d2000-de1d5000 ---p de1d2000 00:00 0
    de1d5000-de253000 rwxp de1d5000 00:00 0
    de253000-de256000 ---p de253000 00:00 0
    de256000-de2d4000 rwxp de256000 00:00 0
    de2d4000-de4d4000 r-xp 00000000 09:01 457308                             /usr/lib/locale/locale-archive
    de4d4000-de4d7000 ---p de4d4000 00:00 0
    de4d7000-de555000 rwxp de4d7000 00:00 0
    de555000-de558000 ---p de555000 00:00 0
    de558000-de5d6000 rwxp de558000 00:00 0
    de5d6000-de5d7000 ---p de5d6000 00:00 0
    de5d7000-de65c000 rwxp de5d7000 00:00 0
    de65c000-de678000 rwxp de65c000 00:00 0
    de678000-de67d000 rwxp de678000 00:00 0
    de67d000-de6ef000 rwxp de67d000 00:00 0
    de6ef000-de6f0000 rwxp de6ef000 00:00 0
    de6f0000-de6f8000 rwxp de6f0000 00:00 0
    de6f8000-de6fe000 rwxp de6f8000 00:00 0
    de6fe000-de76f000 rwxp de6fe000 00:00 0
    de76f000-de773000 rwxp de76f000 00:00 0
    de773000-de78f000 rwxp de773000 00:00 0
    de78f000-de860000 rwxp de78f000 00:00 0
    de860000-dfb40000 rwxp de860000 00:00 0
    dfb40000-e03f7000 rwxp dfb40000 00:00 0
    e03f7000-ee790000 rwxp e03f7000 00:00 0
    ee790000-eef90000 rwxp ee790000 00:00 0
    eef90000-f2790000 rwxp eef90000 00:00 0
    f2796000-f2797000 r-xs 00000000 09:01 877858                             /opt/zimbra/lib/jars/zimbra-launcher.jar
    f2797000-f279b000 rwxp f2797000 00:00 0
    f279b000-f2817000 rwxp f279b000 00:00 0
    f2817000-f28e7000 rwxp f2817000 00:00 0
    f28e7000-f4817000 rwxp f28e7000 00:00 0
    f4817000-f5087000 r-xs 00000000 09:01 877089                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/charsets.jar
    f5087000-f509c000 r-xs 00000000 09:01 877208                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/jce.jar
    f509c000-f5121000 r-xs 00000000 09:01 877209                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/jsse.jar
    f5121000-f518a000 rwxp f5121000 00:00 0
    f518a000-f77a0000 r-xs 00000000 09:01 877267                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/rt.jar
    f77a0000-f77af000 r-xp 00000000 09:01 877179                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libzip.so
    f77af000-f77b1000 rwxp 0000e000 09:01 877179                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libzip.so
    f77b1000-f77d2000 r-xp 00000000 09:01 877159                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libjava.so
    f77d2000-f77d4000 rwxp 00020000 09:01 877159                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libjava.so
    f77d4000-f77df000 r-xp 00000000 09:01 877178                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libverify.so
    f77df000-f77e0000 rwxp 0000b000 09:01 877178                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libverify.so
    f77e0000-f77e9000 r-xp 00000000 09:01 638227                             /lib/libnss_files-2.3.4.so
    f77e9000-f77eb000 rwxp 00008000 09:01 638227                             /lib/libnss_files-2.3.4.so
    f77eb000-f77fd000 r-xp 00000000 09:01 638221                             /lib/libnsl-2.3.4.so
    f77fd000-f77ff000 rwxp 00011000 09:01 638221                             /lib/libnsl-2.3.4.so
    f77ff000-f7801000 rwxp f77ff000 00:00 0
    f7804000-f780c000 rwxs 00000000 09:01 422655                             /tmp/hsperfdata_zimbra/12386
    f780c000-f782d000 r-xp 00000000 09:01 638247                             /lib/tls/libm-2.3.4.so
    f782d000-f782f000 rwxp 00020000 09:01 638247                             /lib/tls/libm-2.3.4.so
    f7831000-f7837000 r-xp 00000000 09:01 877183                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/native_threads/libhpi.so
    f7837000-f7838000 rwxp 00006000 09:01 877183                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/native_threads/libhpi.so
    f7838000-f7839000 rwxp f7838000 00:00 0
    f7839000-f783a000 r-xp f7839000 00:00 0
    f783a000-f7ba6000 r-xp 00000000 09:01 877142                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/client/libjvm.so
    f7ba6000-f7bc5000 rwxp 0036b000 09:01 877142                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/client/libjvm.so
    f7bc5000-f7fdc000 rwxp f7bc5000 00:00 0
    f7fdc000-f7fde000 r-xp 00000000 09:01 638217                             /lib/libdl-2.3.4.so
    f7fde000-f7fe0000 rwxp 00001000 09:01 638217                             /lib/libdl-2.3.4.so
    f7fe0000-f7fee000 r-xp 00000000 09:01 638249                             /lib/tls/libpthread-2.3.4.so
    f7fee000-f7ff0000 rwxp 0000d000 09:01 638249                             /lib/tls/libpthread-2.3.4.so
    f7ff0000-f7ff3000 rwxp f7ff0000 00:00 0
    ffdfe000-ffe01000 ---p ffdfe000 00:00 0
    ffe01000-ffffe000 rwxp ffe01000 00:00 0
    ffffe000-fffff000 ---p 00000000 00:00 0
    
    VM Arguments:
    jvm_args: -Xmx256m -Dzimbra.home=/opt/zimbra -Djava.library.path=/opt/zimbra/lib -Djava.ext.dirs=/opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext:/opt/zimbra/lib/jars:/opt/zimbra/lib/ext:/opt/zimbra/lib/ext/backup:/opt/zimbra/lib/ext/clamscanner:/opt/zimbra/lib/ext/network:/opt/zimbra/lib/ext/zimbra-license:/opt/zimbra/lib/ext/zimbrahsm:/opt/zimbra/lib/ext/zimbrasync -Djava.awt.headless=true -Djava.library.path=/opt/zimbra/verity/FilterSDK/bin:/opt/zimbra/verity/ExportSDK/binjava_command: com.zimbra.cs.convertd.TransformationServer
    Launcher Type: SUN_STANDARD
    
    Environment Variables:
    JAVA_HOME=/opt/zimbra/java
    CLASSPATH=/opt/zimbra/verity/ExportSDK/bin:/opt/zimbra/lib/ext/convertd/zimbraconvertd.jar
    PATH=/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/usr/X11R6/bin
    USERNAME=zimbra
    LD_LIBRARY_PATH=/opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/client:/opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386:/opt/zimbra/jdk1.5.0_08_i386/jre/../lib/i386:/opt/zimbra/lib:/opt/zimbra/lib:/opt/zimbra/lib:/opt/zimbra/lib:/opt/zimbra/lib:
    SHELL=/bin/bash
    
    Signal Handlers:
    SIGSEGV: [libjvm.so+0x325bd0], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    SIGBUS: [libjvm.so+0x325bd0], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    SIGFPE: [libjvm.so+0x28a010], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    SIGPIPE: [libjvm.so+0x28a010], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    SIGILL: [libjvm.so+0x28a010], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    SIGUSR1: SIG_DFL, sa_mask[0]=0x00000000, sa_flags=0x00000000
    SIGUSR2: [libjvm.so+0x28c460], sa_mask[0]=0x00000000, sa_flags=0x10000004
    SIGHUP: [libjvm.so+0x28be90], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    SIGINT: SIG_IGN, sa_mask[0]=0x00000000, sa_flags=0x00000000
    SIGQUIT: [libjvm.so+0x28be90], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    SIGTERM: [libjvm.so+0x28be90], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
    
    
    ---------------  S Y S T E M  ---------------
    
    OS:Red Hat Enterprise Linux ES release 4 (Nahant Update 3)
    
    uname:Linux 2.6.9-34.ELsmp #1 SMP Fri Feb 24 16:56:28 EST 2006 x86_64
    libc:glibc 2.3.4 NPTL 2.3.4
    rlimit: STACK 10240k, CORE 0k, NPROC 38912, NOFILE 10000, AS infinity
    load average:0.23 0.12 0.09
    
    CPU:total 4 (cores per cpu 2, threads per core 1) family 6 model 15 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2
    
    Memory: 4k page, physical 4041356k(455136k free), swap 4096440k(4096280k free)
    
    vm_info: Java HotSpot(TM) Client VM (1.5.0_08-b03) for linux-x86, built on Jun 28 2006 01:40:21 by java_re with gcc 3.2.1-7a (J2SE release)

  3. #3
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    Oct 2005
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    Default

    Please upgrade to 4.5.6 (We're releasing that any minute).

  4. #4
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    May 2007
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    Quote Originally Posted by jholder View Post
    Please upgrade to 4.5.6 (We're releasing that any minute).
    Made no difference... theres still a bunch of stuff stuck in my deferred queue with the 451 error. I didn't expect it WOULD make any difference - there isn't any specific bugfix for this error mentioned in the release notes.

  5. #5
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    Default

    Can you send me
    /tmp/hs_err_pid12386.log

  6. #6
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    Quote Originally Posted by jholder View Post
    Can you send me
    /tmp/hs_err_pid12386.log
    It's the content of the second message in the thread (above).

    I'll also send it to you as a private message.

  7. #7
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    File a bug, and CC me on it.
    Be sure to include all the info here.

    john

  8. #8
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    May 2007
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    I'd already raised a support case before I posted here... the reference is SF: Case 00013060: Vorari - Convertd errors

    I was hoping that maybe somebody out there had the answer... or that if support could find the answer that this thread would actually serve to give a definitive fix for this error, which seems pretty common... but all the other threads to it don't contain satisfactory conclusions or fixes

  9. #9
    Join Date
    Nov 2006
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    Bordeaux, France
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    John, I also had some pb with convertd.
    You can have a look at case 11707 and 13574

  10. #10
    Join Date
    Apr 2006
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    Convertd died for us yesterday "out of the blue". People only noticed because it was no longer allowing the sending of e-mails with attachments. I have saved the logs and info involved. Should I file a support case as well or is this a known issue and being worked on? This was in version 4.5.6. I've planned to upgrade to 4.5.7 this evening.

    Cheers,

    RioGD

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