Page 1 of 2 12 LastLast
Results 1 to 10 of 22

Thread: one user unable to use zimbra

Hybrid View

  1. #1
    Join Date
    Sep 2005
    Posts
    135
    Rep Power
    10

    Exclamation one user unable to use zimbra

    I know this defies logic.


    I have a single user that gets unbelievably long hang times using zimbra. The web interface locks up probably once an hour, for a good half hour at a time. He is getting the "server unavailable" dialog after its fuzzy white for a few minutes.

    He is normally an outlook user, but outlook also hangs, and eventually decides it just doesnt want to connnect to the server. One of the errors it returns is "cannot open IMAP folder (null)".

    Lots of other users.. nobody having this problem. It doesn't look like there is anything odd happening in the log files. He connects, it issues GetMsgRequest and GetInfoRequest.. and thats it. Hung. If you reload the web client, it shows the "loading" screen with the status bar, for about 12 - 15 minutes. Each time.

    Immediately after stopping and restarting tomcat, he can login fine.

    This problem is unrelated to his machine, as the problem persists across the network.

    Some background, he has lots of mail, but not more than other uses, and just imported about 1000 contacts; i thought it may have been something related to the contacts, so i just deleted them from the database... and still nothing.


    Code:
    2005-12-01 18:09:00,000 DEBUG [http-443-Processor96] [ip=71.0.0.444;name=ivan@somedomain.com;] SoapEngine - dispatch: doc NoOpRequest
    2005-12-01 18:09:04,908 DEBUG [http-80-Processor92] [ip=71.0.0.444;name=ivan@somedomain.com;] SoapEngine - dispatch: doc GetInfoRequest
    2005-12-01 18:09:29,030 INFO  [IndexWritersSweeper] [] MailboxIndex - open index writers sweep: before=3, closed=0, after=3 (0ms)
    Last edited by adobrin; 12-01-2005 at 04:23 PM.

  2. #2
    Join Date
    Sep 2005
    Posts
    2,103
    Rep Power
    14

    Default Fault isolation

    Can you have this user use his account from another machine for a session, and see if the problems persist? (If you haven't already done so).

    This is to verify that the problem isn't something wrong with the client machine.

  3. #3
    Join Date
    Sep 2005
    Posts
    135
    Rep Power
    10

    Default modified original thread.

    i get the same results (with his account) on my machine.

  4. #4
    Join Date
    Sep 2005
    Posts
    2,103
    Rep Power
    14

    Default Folders?

    Does your user have any strangely named folders? (Leading spaces, spaces in foldernames, non-ascii characters in foldernames, etc)

  5. #5
    Join Date
    Aug 2005
    Location
    San Mateo, CA
    Posts
    4,789
    Rep Power
    19

    Default Debug

    Can you try with ?debug=3 at the end of the URL. Make sure you have pop-up blockers off as this will open a new window. That window should print output as we login the user and load the data. It should help determine what exactly in the SOAP response if cause the UI to lockup.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  6. #6
    Join Date
    Sep 2005
    Posts
    135
    Rep Power
    10

    Default spaces

    removed spaces in the IMAP folders.. seems to be working now. i'll keep you posted.

  7. #7
    Join Date
    Sep 2005
    Posts
    135
    Rep Power
    10

    Default

    removing the spaces seems to have made it a little better.


    this same user is still having trouble though.. it seems like the system locks up everyt once in a while downloading new mail, for a pretty significant time period.. (30 seconds?)..

    it doesn't look like there is anything significant showing in debug=3.. everything eventually completes, and you can't really see where its hanging b/c the debug window freezes until whatever is locking the system finishes.

    anything else i can try?

  8. #8
    Join Date
    Sep 2005
    Posts
    135
    Rep Power
    10

    Default

    ok, i've just sat down and examined his client.

    his outlook client locks up after opening every mail, every single one. sometimes the mail opens, sometimes it doesnt. trying to open an email on the imap server causes the outlook client to behave *very* erratically.

    he gets "timeout trying to connect to mail.domain.com" (the zimbra server) constantly, whether the timeout is set to 10 seconds or 3 minutes. Though port 143 (which he is using) responds very quickly -- manually.

  9. #9
    Join Date
    Sep 2005
    Posts
    2,103
    Rep Power
    14

    Default User woes

    Since this happens only to this account, regardless of the client machine used to access it, or the method (web, imap, etc) can we get some details on the account?

    How much mail is in the account?
    How many tags/folders/saved searches?
    How many appointments in the calendar (how many recurring?)
    Is this user subscribed to multiple calendars?

    Exact numbers not necessary, I just want to get a feel for the user's usage profile.

  10. #10
    Join Date
    Sep 2005
    Posts
    135
    Rep Power
    10

    Default statistics

    i'm not exactly sure how to find everything you are looking for. here's some db stats:

    Code:
    mysql> select type,count(*) from mail_item group by type;
    +------+----------+
    | type | count(*) |
    +------+----------+
    |    1 |       47 |
    |    4 |     1227 |
    |    5 |     5605 |
    |    6 |       19 |
    |   11 |        2 |
    +------+----------+
    select subject,count(*) from mail_item where type not in (5,4) group by subject;
    is giving me what looks like 48 folders.

    2 records in "appointment"

    open_conversation has 2600 recordsish
    and tombstone has 18.

Similar Threads

  1. Replies: 9
    Last Post: 03-01-2008, 08:21 PM
  2. upgrade woes -made into new thread
    By JustinHarlow in forum Installation
    Replies: 18
    Last Post: 06-08-2007, 01:11 PM
  3. zimbra-core missing
    By kinaole in forum Developers
    Replies: 1
    Last Post: 10-02-2006, 12:59 PM
  4. Services stopped working
    By lilwong in forum Administrators
    Replies: 4
    Last Post: 08-15-2006, 10:19 AM
  5. 3.1 on FC4 problems
    By cohnhead in forum Installation
    Replies: 8
    Last Post: 05-26-2006, 12:16 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •